Student Perception Towards Service Quality at Department of Academic Affairs
Delivering quality of service has become an important aspect in service marketing. Customer satisfaction is depending to the quality of service they received from service provider. In Universiti Utara Malaysia (UUM), Department of Academic Affairs is the department that manages and organizes all the...
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| Format: | Thesis |
| Language: | English |
| Published: |
2003
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| Online Access: | https://etd.uum.edu.my/945/1/ABD._RAHMAN_B._MOHD._ISA.pdf https://etd.uum.edu.my/945/ |
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