Cover Image

The mediating effect of innovation on the relationship between TQM and organizational performance in Saudi public higher education colleges

The purpose of this study was to investigate the relationship between total quality management (TQM); innovation (INV) and organizational performance (OP) in i higher education institutions (HEis) in Saudi. The TQM core elements included leadership commitment, strategic planning, continuous improve...

Full description

Saved in:
Bibliographic Details
Main Author: Alzahrani, Murshid Mohammed
Format: Thesis
Language:English
English
English
Published: 2017
Subjects:
HF5549-5549.5 Personnel Management. Employment
LB2300 Higher Education
Online Access:https://etd.uum.edu.my/8807/1/s93903_01.pdf
https://etd.uum.edu.my/8807/2/s93903_02.pdf
https://etd.uum.edu.my/8807/3/s93903_references.docx
https://etd.uum.edu.my/8807/
Tags: Add Tag
No Tags, Be the first to tag this record!
id my.uum.etd.8807
record_format eprints
spelling my.uum.etd.88072021-11-14T08:11:27Z https://etd.uum.edu.my/8807/ The mediating effect of innovation on the relationship between TQM and organizational performance in Saudi public higher education colleges Alzahrani, Murshid Mohammed HF5549-5549.5 Personnel Management. Employment LB2300 Higher Education The purpose of this study was to investigate the relationship between total quality management (TQM); innovation (INV) and organizational performance (OP) in i higher education institutions (HEis) in Saudi. The TQM core elements included leadership commitment, strategic planning, continuous improvement, customer focus, process focus, employee involvement, training and learning, rewards and recognition, and management by fact. Innovation included product innovation and process innovation, meanwhile, measures of organizational performance included student-related academic achievement and non-student related academic achievement. Based on the theoretical framework, the main hypotheses were developed, and statistically tested. The study used the cross-sectional survey methodology. The samples were drawn from the Saudi HEls (public universities) using the random sampling procedure based on the directory provided by the Ministry of Higher Education in Saudi. The final number of respondents involved in this study was 250 colleges (faculties) in 24 public universities. The hypotheses of the study were tested by applying the multivariate statistical data analyses. This study reported significant relationships between TQM core elements and innovation, between TQM core elements and OP measures, and between innovation and OP measures. In brief, the results supported all the main hypotheses and provided evidence that both the TQM core elements and innovation should be implemented holistically, rather than piecemeal. In addition, the study found that innovation fully mediates the relationship between TQM and OP. The current study provides insight into the relationship between TQM, INV and OP. Hence, this study is able to expand the boundary of the existing literature. Finally, the findings of this study provide empirical evidence that TQM has a significant and positive impact on innovation, which in tum, significantly affects organizational performance. 2017 Thesis NonPeerReviewed text en https://etd.uum.edu.my/8807/1/s93903_01.pdf text en https://etd.uum.edu.my/8807/2/s93903_02.pdf text en https://etd.uum.edu.my/8807/3/s93903_references.docx Alzahrani, Murshid Mohammed (2017) The mediating effect of innovation on the relationship between TQM and organizational performance in Saudi public higher education colleges. Doctoral thesis, Universiti Utara Malaysia.
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Electronic Theses
url_provider http://etd.uum.edu.my/
language English
English
English
topic HF5549-5549.5 Personnel Management. Employment
LB2300 Higher Education
spellingShingle HF5549-5549.5 Personnel Management. Employment
LB2300 Higher Education
Alzahrani, Murshid Mohammed
The mediating effect of innovation on the relationship between TQM and organizational performance in Saudi public higher education colleges
description The purpose of this study was to investigate the relationship between total quality management (TQM); innovation (INV) and organizational performance (OP) in i higher education institutions (HEis) in Saudi. The TQM core elements included leadership commitment, strategic planning, continuous improvement, customer focus, process focus, employee involvement, training and learning, rewards and recognition, and management by fact. Innovation included product innovation and process innovation, meanwhile, measures of organizational performance included student-related academic achievement and non-student related academic achievement. Based on the theoretical framework, the main hypotheses were developed, and statistically tested. The study used the cross-sectional survey methodology. The samples were drawn from the Saudi HEls (public universities) using the random sampling procedure based on the directory provided by the Ministry of Higher Education in Saudi. The final number of respondents involved in this study was 250 colleges (faculties) in 24 public universities. The hypotheses of the study were tested by applying the multivariate statistical data analyses. This study reported significant relationships between TQM core elements and innovation, between TQM core elements and OP measures, and between innovation and OP measures. In brief, the results supported all the main hypotheses and provided evidence that both the TQM core elements and innovation should be implemented holistically, rather than piecemeal. In addition, the study found that innovation fully mediates the relationship between TQM and OP. The current study provides insight into the relationship between TQM, INV and OP. Hence, this study is able to expand the boundary of the existing literature. Finally, the findings of this study provide empirical evidence that TQM has a significant and positive impact on innovation, which in tum, significantly affects organizational performance.
format Thesis
author Alzahrani, Murshid Mohammed
author_facet Alzahrani, Murshid Mohammed
author_sort Alzahrani, Murshid Mohammed
title The mediating effect of innovation on the relationship between TQM and organizational performance in Saudi public higher education colleges
title_short The mediating effect of innovation on the relationship between TQM and organizational performance in Saudi public higher education colleges
title_full The mediating effect of innovation on the relationship between TQM and organizational performance in Saudi public higher education colleges
title_fullStr The mediating effect of innovation on the relationship between TQM and organizational performance in Saudi public higher education colleges
title_full_unstemmed The mediating effect of innovation on the relationship between TQM and organizational performance in Saudi public higher education colleges
title_sort mediating effect of innovation on the relationship between tqm and organizational performance in saudi public higher education colleges
publishDate 2017
url https://etd.uum.edu.my/8807/1/s93903_01.pdf
https://etd.uum.edu.my/8807/2/s93903_02.pdf
https://etd.uum.edu.my/8807/3/s93903_references.docx
https://etd.uum.edu.my/8807/
_version_ 1717096368011476992
score 13.211869

Similar Items