Study on the Intention Factors to Quit Amongst Customer Service Representative (CSR) in TM Point: A Case in TMPoint in Klang Valley
Customer service representative (CSR) plays the important role within the operation of service organization orientation. However, the turnover among CSR is high in the most countries. Thus, the organization need to take into consideration the factors like human resources practice, organizational Cli...
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| Format: | Thesis |
| Language: | English English |
| Published: |
2011
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| Subjects: | |
| Online Access: | http://etd.uum.edu.my/2446/1/Mohd_Khairul_Akmal_Md_Sidek.pdf http://etd.uum.edu.my/2446/2/1.Mohd_Khairul_Akmal_Md_Sidek.pdf http://etd.uum.edu.my/2446/ |
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