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Research on citizen participation of public information service platform amidst the COVID-19 outbreak in China

Facing the global epidemic prevention and control situation, public information services are an important part of ensuring the smooth operation of the government and the normal life of citizens. Among them, Internet companies assume a significant part in assisting with uncovering epidemiological inf...

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Main Authors: Tong, Q. W., Abas, H. B., Yang, D., Yusoff, R. C. M.
Format: Conference or Workshop Item
Language:English
Published: 2021
Subjects:
T Technology (General)
Online Access:http://eprints.utm.my/id/eprint/98078/1/HafizaAbas2021_ResearchonCitizenParticipationofPublicInformation.pdf
http://eprints.utm.my/id/eprint/98078/
http://dx.doi.org/10.1088/1742-6596/1860/1/012025
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spelling my.utm.980782022-11-30T04:06:21Z http://eprints.utm.my/id/eprint/98078/ Research on citizen participation of public information service platform amidst the COVID-19 outbreak in China Tong, Q. W. Abas, H. B. Yang, D. Yusoff, R. C. M. T Technology (General) Facing the global epidemic prevention and control situation, public information services are an important part of ensuring the smooth operation of the government and the normal life of citizens. Among them, Internet companies assume a significant part in assisting with uncovering epidemiological information, such as the "same journey query"platform that can query the public transportation itinerary of patients with pneumonia suspected diagnosis. Citizens can understand their health status and make independent declarations to avoid the spread of immunity. To better understand the requirements, willingness, and elements impacting citizen participation, this study constructs a citizen participation model based on the public service system, combined with the Chinese government's public information interactive management process. Through empirical analysis of the survey data, it is discovered that expectations and perceived quality are the key factors that can significantly affect public participation. It can be concluded that improving the quality of the platform and public expectations will help increase public satisfaction and trust, and ultimately increase public participation. The result is conducive to the better participation of enterprises, governments, and citizens in public information services, and gives insight to future related research. 2021 Conference or Workshop Item PeerReviewed application/pdf en http://eprints.utm.my/id/eprint/98078/1/HafizaAbas2021_ResearchonCitizenParticipationofPublicInformation.pdf Tong, Q. W. and Abas, H. B. and Yang, D. and Yusoff, R. C. M. (2021) Research on citizen participation of public information service platform amidst the COVID-19 outbreak in China. In: 3rd International Conference on Applied and Practical Sciences, ICAPS 2021, 18 - 19 February 2021, Kuala Lumpur, Malaysia. http://dx.doi.org/10.1088/1742-6596/1860/1/012025
institution Universiti Teknologi Malaysia
building UTM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Malaysia
content_source UTM Institutional Repository
url_provider http://eprints.utm.my/
language English
topic T Technology (General)
spellingShingle T Technology (General)
Tong, Q. W.
Abas, H. B.
Yang, D.
Yusoff, R. C. M.
Research on citizen participation of public information service platform amidst the COVID-19 outbreak in China
description Facing the global epidemic prevention and control situation, public information services are an important part of ensuring the smooth operation of the government and the normal life of citizens. Among them, Internet companies assume a significant part in assisting with uncovering epidemiological information, such as the "same journey query"platform that can query the public transportation itinerary of patients with pneumonia suspected diagnosis. Citizens can understand their health status and make independent declarations to avoid the spread of immunity. To better understand the requirements, willingness, and elements impacting citizen participation, this study constructs a citizen participation model based on the public service system, combined with the Chinese government's public information interactive management process. Through empirical analysis of the survey data, it is discovered that expectations and perceived quality are the key factors that can significantly affect public participation. It can be concluded that improving the quality of the platform and public expectations will help increase public satisfaction and trust, and ultimately increase public participation. The result is conducive to the better participation of enterprises, governments, and citizens in public information services, and gives insight to future related research.
format Conference or Workshop Item
author Tong, Q. W.
Abas, H. B.
Yang, D.
Yusoff, R. C. M.
author_facet Tong, Q. W.
Abas, H. B.
Yang, D.
Yusoff, R. C. M.
author_sort Tong, Q. W.
title Research on citizen participation of public information service platform amidst the COVID-19 outbreak in China
title_short Research on citizen participation of public information service platform amidst the COVID-19 outbreak in China
title_full Research on citizen participation of public information service platform amidst the COVID-19 outbreak in China
title_fullStr Research on citizen participation of public information service platform amidst the COVID-19 outbreak in China
title_full_unstemmed Research on citizen participation of public information service platform amidst the COVID-19 outbreak in China
title_sort research on citizen participation of public information service platform amidst the covid-19 outbreak in china
publishDate 2021
url http://eprints.utm.my/id/eprint/98078/1/HafizaAbas2021_ResearchonCitizenParticipationofPublicInformation.pdf
http://eprints.utm.my/id/eprint/98078/
http://dx.doi.org/10.1088/1742-6596/1860/1/012025
_version_ 1751536144406806528
score 13.211869

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