Staff View: The role of cognitive absorption in predicting mobile internet users continuance intention: an extension of the expectation-confirmation model

The role of cognitive absorption in predicting mobile internet users continuance intention: an extension of the expectation-confirmation model

This study uses the expectation-confirmation model (ECM) to investigate how individuals' cognitive absorption (CA) influences their continued use of mobile Internet services. Data were collected from 946 mobile Internet users. Structural equation modelling was employed to analyse the proposed m...

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Main Authors:	Jumaan, Ibrahim A., Hashim, Noor Hazarina, Al-Ghazali, Basheer M.
Format:	Article
Published:	Elsevier Ltd. 2020
Subjects:	HF Commerce
Online Access:	http://eprints.utm.my/id/eprint/90565/ http://dx.doi.org/10.1016/j.techsoc.2020.101355
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id	my.utm.90565
record_format	eprints
spelling	my.utm.905652021-04-30T14:55:17Z http://eprints.utm.my/id/eprint/90565/ The role of cognitive absorption in predicting mobile internet users continuance intention: an extension of the expectation-confirmation model Jumaan, Ibrahim A. Hashim, Noor Hazarina Al-Ghazali, Basheer M. HF Commerce This study uses the expectation-confirmation model (ECM) to investigate how individuals' cognitive absorption (CA) influences their continued use of mobile Internet services. Data were collected from 946 mobile Internet users. Structural equation modelling was employed to analyse the proposed model and examine the relationships between its constructs. Overall, the model accounted for 55% of the variance in mobile Internet users’ continuance intentions—an element substantially impacted by such factors as perceived usefulness, satisfaction, and CA. Of the factors, CA was found to be the most robust predictor of continuance intention. Alongside confirmation, CA also strongly influenced satisfaction. The findings of this study provide mobile network operators with insights into which determinants will inform retention policies and encourage existing users to continue using the service. Elsevier Ltd. 2020-11 Article PeerReviewed Jumaan, Ibrahim A. and Hashim, Noor Hazarina and Al-Ghazali, Basheer M. (2020) The role of cognitive absorption in predicting mobile internet users continuance intention: an extension of the expectation-confirmation model. Technology in Society, 63 . pp. 1-10. ISSN 0160-791X http://dx.doi.org/10.1016/j.techsoc.2020.101355 DOI:10.1016/j.techsoc.2020.101355
institution	Universiti Teknologi Malaysia
building	UTM Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Teknologi Malaysia
content_source	UTM Institutional Repository
url_provider	http://eprints.utm.my/
topic	HF Commerce
spellingShingle	HF Commerce Jumaan, Ibrahim A. Hashim, Noor Hazarina Al-Ghazali, Basheer M. The role of cognitive absorption in predicting mobile internet users continuance intention: an extension of the expectation-confirmation model
description	This study uses the expectation-confirmation model (ECM) to investigate how individuals' cognitive absorption (CA) influences their continued use of mobile Internet services. Data were collected from 946 mobile Internet users. Structural equation modelling was employed to analyse the proposed model and examine the relationships between its constructs. Overall, the model accounted for 55% of the variance in mobile Internet users’ continuance intentions—an element substantially impacted by such factors as perceived usefulness, satisfaction, and CA. Of the factors, CA was found to be the most robust predictor of continuance intention. Alongside confirmation, CA also strongly influenced satisfaction. The findings of this study provide mobile network operators with insights into which determinants will inform retention policies and encourage existing users to continue using the service.
format	Article
author	Jumaan, Ibrahim A. Hashim, Noor Hazarina Al-Ghazali, Basheer M.
author_facet	Jumaan, Ibrahim A. Hashim, Noor Hazarina Al-Ghazali, Basheer M.
author_sort	Jumaan, Ibrahim A.
title	The role of cognitive absorption in predicting mobile internet users continuance intention: an extension of the expectation-confirmation model
title_short	The role of cognitive absorption in predicting mobile internet users continuance intention: an extension of the expectation-confirmation model
title_full	The role of cognitive absorption in predicting mobile internet users continuance intention: an extension of the expectation-confirmation model
title_fullStr	The role of cognitive absorption in predicting mobile internet users continuance intention: an extension of the expectation-confirmation model
title_full_unstemmed	The role of cognitive absorption in predicting mobile internet users continuance intention: an extension of the expectation-confirmation model
title_sort	role of cognitive absorption in predicting mobile internet users continuance intention: an extension of the expectation-confirmation model
publisher	Elsevier Ltd.
publishDate	2020
url	http://eprints.utm.my/id/eprint/90565/ http://dx.doi.org/10.1016/j.techsoc.2020.101355
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score	13.211869

The role of cognitive absorption in predicting mobile internet users continuance intention: an extension of the expectation-confirmation model

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