Engineering postgraduates perceived service quality and its association with satisfaction and loyalty
ncreasing demand for competence and effectiveness in a competitive global market has made measuring service quality a significant requirement for all successful higher education institutions. This study identifies dimensions of service quality in higher education context. The survey first assessed t...
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| Main Authors: | , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2019
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/89696/1/MohammadAfrasiabi2019_EngineeringPostgraduatesPerceivedServiceQuality.pdf http://eprints.utm.my/id/eprint/89696/ http://www.dx.doi.org/10.1109/WEEF-GEDC.2018.8629582 |
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