Cover Image

Lean principles reduces resistance to change in transforming a shipyard operations

A Shipyard is trying to change but facing employee Resistance to Change (RTC). Resistance is attributed to the dysfunctional organisational context in the form of technical and political/structural discourse giving rise to non-conformance behaviour. An action research was conducted to identify the h...

Full description

Saved in:
Bibliographic Details
Main Authors: Yushak, Mohamed Shamaun, Dolah, Rozzeta, Abu Bakar, Nooh
Format: Article
Published: Universiti Malaysia Sarawak 2018
Subjects:
T Technology (General)
Online Access:http://eprints.utm.my/id/eprint/81888/
Tags: Add Tag
No Tags, Be the first to tag this record!
id my.utm.81888
record_format eprints
spelling my.utm.818882019-09-30T12:59:40Z http://eprints.utm.my/id/eprint/81888/ Lean principles reduces resistance to change in transforming a shipyard operations Yushak, Mohamed Shamaun Dolah, Rozzeta Abu Bakar, Nooh T Technology (General) A Shipyard is trying to change but facing employee Resistance to Change (RTC). Resistance is attributed to the dysfunctional organisational context in the form of technical and political/structural discourse giving rise to non-conformance behaviour. An action research was conducted to identify the hidden underlying behaviour of the employees causing RTC and to implement change. The research found that RTC is due to incoherency of a person’s belief to establish standards, giving rise to cognitive dissonance. Lean production was used as an intervention to re-couple tasks to behavioural elements by reducing dissonance. Lean reduces dissonance, creates psychological flow, and momentum for change. As a result, the shipyard managed to recover the delay of a ship and delivered it on-time, with cost avoidance of millions of ringgits in liquidated damage. The Shipyard also managed to deliver subsequent ships on-time, compared to an average delay of 17 months, previously. The significance of this study is the realisation of how Lean principles challenge the underlying basic assumptions by creating self-awareness and improves self-efficacy. The study provides an exploratory model as to the workings of human behavioural elements in Lean production. The knowledge on how the researcher gained utility from resistance and mediate through the application of these techniques would be of considerable benefit to leaders of change management. Universiti Malaysia Sarawak 2018 Article PeerReviewed Yushak, Mohamed Shamaun and Dolah, Rozzeta and Abu Bakar, Nooh (2018) Lean principles reduces resistance to change in transforming a shipyard operations. International Journal of Business and Society, 19 (S2). pp. 274-286. ISSN 1511-6670
institution Universiti Teknologi Malaysia
building UTM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Malaysia
content_source UTM Institutional Repository
url_provider http://eprints.utm.my/
topic T Technology (General)
spellingShingle T Technology (General)
Yushak, Mohamed Shamaun
Dolah, Rozzeta
Abu Bakar, Nooh
Lean principles reduces resistance to change in transforming a shipyard operations
description A Shipyard is trying to change but facing employee Resistance to Change (RTC). Resistance is attributed to the dysfunctional organisational context in the form of technical and political/structural discourse giving rise to non-conformance behaviour. An action research was conducted to identify the hidden underlying behaviour of the employees causing RTC and to implement change. The research found that RTC is due to incoherency of a person’s belief to establish standards, giving rise to cognitive dissonance. Lean production was used as an intervention to re-couple tasks to behavioural elements by reducing dissonance. Lean reduces dissonance, creates psychological flow, and momentum for change. As a result, the shipyard managed to recover the delay of a ship and delivered it on-time, with cost avoidance of millions of ringgits in liquidated damage. The Shipyard also managed to deliver subsequent ships on-time, compared to an average delay of 17 months, previously. The significance of this study is the realisation of how Lean principles challenge the underlying basic assumptions by creating self-awareness and improves self-efficacy. The study provides an exploratory model as to the workings of human behavioural elements in Lean production. The knowledge on how the researcher gained utility from resistance and mediate through the application of these techniques would be of considerable benefit to leaders of change management.
format Article
author Yushak, Mohamed Shamaun
Dolah, Rozzeta
Abu Bakar, Nooh
author_facet Yushak, Mohamed Shamaun
Dolah, Rozzeta
Abu Bakar, Nooh
author_sort Yushak, Mohamed Shamaun
title Lean principles reduces resistance to change in transforming a shipyard operations
title_short Lean principles reduces resistance to change in transforming a shipyard operations
title_full Lean principles reduces resistance to change in transforming a shipyard operations
title_fullStr Lean principles reduces resistance to change in transforming a shipyard operations
title_full_unstemmed Lean principles reduces resistance to change in transforming a shipyard operations
title_sort lean principles reduces resistance to change in transforming a shipyard operations
publisher Universiti Malaysia Sarawak
publishDate 2018
url http://eprints.utm.my/id/eprint/81888/
_version_ 1651866376177975296
score 13.211869

Similar Items