An integrated model of service experience, emotions, satisfaction, and price acceptance: an empirical analysis in the Chinese hospitality industry
This study investigated the relationships between service experience, emotions, satisfaction, and price acceptance in Chinese resort hotels. A self-administered survey was used to collect the data from respondents. A total of 500 questionnaires were distributed to customers at resort hotels in three...
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| Main Authors: | , , |
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| Format: | Article |
| Published: |
Routledge
2016
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/72538/ https://www.scopus.com/inward/record.uri?eid=2-s2.0-84945206585&doi=10.1080%2f19368623.2015.1019172&partnerID=40&md5=e5d8699e6e4898ce1163b635e07f16bf |
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