Diffusion innovation in telecommunication industry through customer participation in develop service quality
Service Innovation is crucial point for Telecommunication Industry to sustain in competitive market. Nowadays, the competitive environment among the industry player leads to the decision making process as one of the important part in organization. Thus, this study is to conduct overview of literatur...
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| Main Authors: | , |
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| Format: | Article |
| Published: |
International Information Institute Ltd.
2016
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| Online Access: | http://eprints.utm.my/id/eprint/71311/ https://www.scopus.com/inward/record.uri?eid=2-s2.0-85017111456&partnerID=40&md5=658b3009f5b823a53c36404aea541540 |
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