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Diffusion innovation in telecommunication industry through customer participation in develop service quality

Service Innovation is crucial point for Telecommunication Industry to sustain in competitive market. Nowadays, the competitive environment among the industry player leads to the decision making process as one of the important part in organization. Thus, this study is to conduct overview of literatur...

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Main Authors: Nor Aziz, Ainul Mardhiyah, Ismail, Fadillah
Format: Article
Published: International Information Institute Ltd. 2016
Subjects:
HD28 Management. Industrial Management
Online Access:http://eprints.utm.my/id/eprint/71311/
https://www.scopus.com/inward/record.uri?eid=2-s2.0-85017111456&partnerID=40&md5=658b3009f5b823a53c36404aea541540
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spelling my.utm.713112017-11-16T09:39:25Z http://eprints.utm.my/id/eprint/71311/ Diffusion innovation in telecommunication industry through customer participation in develop service quality Nor Aziz, Ainul Mardhiyah Ismail, Fadillah HD28 Management. Industrial Management Service Innovation is crucial point for Telecommunication Industry to sustain in competitive market. Nowadays, the competitive environment among the industry player leads to the decision making process as one of the important part in organization. Thus, this study is to conduct overview of literature review of relationship between diffusion innovations in decision making process through customer participation towards service quality. All important variables in this study are thoroughly discuss to spread benefits and gap of knowledge mainly for managers level and academic line. Therefore, this study is worthwhile in future research to identify the valuable research findings. International Information Institute Ltd. 2016 Article PeerReviewed Nor Aziz, Ainul Mardhiyah and Ismail, Fadillah (2016) Diffusion innovation in telecommunication industry through customer participation in develop service quality. Information (Japan), 19 (10). pp. 4689-4694. ISSN 1343-4500 https://www.scopus.com/inward/record.uri?eid=2-s2.0-85017111456&partnerID=40&md5=658b3009f5b823a53c36404aea541540
institution Universiti Teknologi Malaysia
building UTM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Malaysia
content_source UTM Institutional Repository
url_provider http://eprints.utm.my/
topic HD28 Management. Industrial Management
spellingShingle HD28 Management. Industrial Management
Nor Aziz, Ainul Mardhiyah
Ismail, Fadillah
Diffusion innovation in telecommunication industry through customer participation in develop service quality
description Service Innovation is crucial point for Telecommunication Industry to sustain in competitive market. Nowadays, the competitive environment among the industry player leads to the decision making process as one of the important part in organization. Thus, this study is to conduct overview of literature review of relationship between diffusion innovations in decision making process through customer participation towards service quality. All important variables in this study are thoroughly discuss to spread benefits and gap of knowledge mainly for managers level and academic line. Therefore, this study is worthwhile in future research to identify the valuable research findings.
format Article
author Nor Aziz, Ainul Mardhiyah
Ismail, Fadillah
author_facet Nor Aziz, Ainul Mardhiyah
Ismail, Fadillah
author_sort Nor Aziz, Ainul Mardhiyah
title Diffusion innovation in telecommunication industry through customer participation in develop service quality
title_short Diffusion innovation in telecommunication industry through customer participation in develop service quality
title_full Diffusion innovation in telecommunication industry through customer participation in develop service quality
title_fullStr Diffusion innovation in telecommunication industry through customer participation in develop service quality
title_full_unstemmed Diffusion innovation in telecommunication industry through customer participation in develop service quality
title_sort diffusion innovation in telecommunication industry through customer participation in develop service quality
publisher International Information Institute Ltd.
publishDate 2016
url http://eprints.utm.my/id/eprint/71311/
https://www.scopus.com/inward/record.uri?eid=2-s2.0-85017111456&partnerID=40&md5=658b3009f5b823a53c36404aea541540
_version_ 1643656166830505984
score 13.211869

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