How to enhance performance of universities by implementing balanced scorecard with using FDM and ANP
The present research recommended balanced scorecard (BSC) framework to appraise the performance of the universities. As the original model of balanced scorecard has four perspectives in order to implement BSC in present research the same model with " financial perspective " , " custom...
保存先:
| 主要な著者: | , , |
|---|---|
| フォーマット: | 論文 |
| 出版事項: |
World Academy of Science, Engineering and Technology
2015
|
| 主題: | |
| オンライン･アクセス: | http://eprints.utm.my/id/eprint/60266/ https://waset.org/ |
| タグ: |
タグ追加
タグなし, このレコードへの初めてのタグを付けませんか!
|
| 要約: | The present research recommended balanced scorecard (BSC) framework to appraise the performance of the universities. As the original model of balanced scorecard has four perspectives in order to implement BSC in present research the same model with " financial perspective " , " customer " , " internal process " and " learning and growth " is used as well. With applying fuzzy Delphi method (FDM) and questionnaire sixteen measures of performance were identified. Moreover, with using the analytic network process (ANP) the weights of the selected indicators were determined. Results indicated that the most important BSC's aspect were Internal Process (0.3149), Customer (0.2769), Learning and Growth (0.2049), and Financial (0.2033) respectively. The proposed BSC framework can help universities to enhance their efficiency in competitive environment. |
|---|