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The impact of computer self efficacy and technology acceptance model on behavioral intention in internet banking system

The aim of this paper is to determine acceptance of internet banking systems amongpotential young users, specifically future marketers, who significantly affect thecontinuous usage of internet banking service. It attempted to examine the impact ofComputer Self Efficacy (CSE) andextended Technology A...

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Main Authors:	Md. Ariff, Mohd. Shoki, Ismail, Khalid, Zakuan, Norhayati, Ishak, Nawawi
Format:	Article
Published:	2013
Subjects:	HD28 Management. Industrial Management
Online Access:	http://eprints.utm.my/id/eprint/40857/ https://search.proquest.com/openview/eddfcda2387196c090d66259231de529/1?pq-origsite=gscholar&cbl=2032316
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spelling	my.utm.408572017-10-08T08:20:35Z http://eprints.utm.my/id/eprint/40857/ The impact of computer self efficacy and technology acceptance model on behavioral intention in internet banking system Md. Ariff, Mohd. Shoki Ismail, Khalid Zakuan, Norhayati Ishak, Nawawi Ismail, Khalid HD28 Management. Industrial Management The aim of this paper is to determine acceptance of internet banking systems amongpotential young users, specifically future marketers, who significantly affect thecontinuous usage of internet banking service. It attempted to examine the impact ofComputer Self Efficacy (CSE) andextended Technology Acceptance Model (TAM)on the behavioralintention (BI) to use the internet banking systems.Measure ofCSE was based on the Self Service Technology, as proposed by Compaeu andHiggins. A technology acceptance model for internet banking system was developedbased on the modified version of TAM to examine the effects of Perceived Usefulness(PU), Perceived Ease of use (PE) and Perceived Credibility (PC) of extended TAM onthe BI to use the internet banking systems. PU and PE are the establisheddimensions of classical TAM and Perceived credibility (PC) is the additionaldimension to be included in the conceptual model of this study. Data were obtainedfrom 222 undergraduates marketing students in a Malaysia’s public university. Thefinding indicated that CSE, PU, PE and PC of extended TAM were determinants ofusers’ acceptance of internet banking systems. PU, PE and PC were significantlyaffected BI, and respondents’ perceived credibility of the internet banking system hadthe strongest impact on their intention to use the system. This research validated thatPU, PE and PC of the extended TAM were good predictors in understandingindividual responses to information technology systems. The result of this studyhighlighted that issues of privacy and security of PC are important in the study ofinformation systems acceptance, suggesting that internet banking providers need toaddress these issues effectively to convince potential users to use internet bankingservice.This study also validated the critical role of CSE in predicting individualresponses to information technology systems. The finding unveiled that indirectrelationship existed between CSE and BI through PU, PE and PC of TAM. 2013 Article PeerReviewed Md. Ariff, Mohd. Shoki and Ismail, Khalid and Zakuan, Norhayati and Ishak, Nawawi and Ismail, Khalid (2013) The impact of computer self efficacy and technology acceptance model on behavioral intention in internet banking system. Review Integrative Business Economic Research, 2 (2). pp. 587-601. ISSN 2304-1013 https://search.proquest.com/openview/eddfcda2387196c090d66259231de529/1?pq-origsite=gscholar&cbl=2032316
institution	Universiti Teknologi Malaysia
building	UTM Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Teknologi Malaysia
content_source	UTM Institutional Repository
url_provider	http://eprints.utm.my/
topic	HD28 Management. Industrial Management
spellingShingle	HD28 Management. Industrial Management Md. Ariff, Mohd. Shoki Ismail, Khalid Zakuan, Norhayati Ishak, Nawawi Ismail, Khalid The impact of computer self efficacy and technology acceptance model on behavioral intention in internet banking system
description	The aim of this paper is to determine acceptance of internet banking systems amongpotential young users, specifically future marketers, who significantly affect thecontinuous usage of internet banking service. It attempted to examine the impact ofComputer Self Efficacy (CSE) andextended Technology Acceptance Model (TAM)on the behavioralintention (BI) to use the internet banking systems.Measure ofCSE was based on the Self Service Technology, as proposed by Compaeu andHiggins. A technology acceptance model for internet banking system was developedbased on the modified version of TAM to examine the effects of Perceived Usefulness(PU), Perceived Ease of use (PE) and Perceived Credibility (PC) of extended TAM onthe BI to use the internet banking systems. PU and PE are the establisheddimensions of classical TAM and Perceived credibility (PC) is the additionaldimension to be included in the conceptual model of this study. Data were obtainedfrom 222 undergraduates marketing students in a Malaysia’s public university. Thefinding indicated that CSE, PU, PE and PC of extended TAM were determinants ofusers’ acceptance of internet banking systems. PU, PE and PC were significantlyaffected BI, and respondents’ perceived credibility of the internet banking system hadthe strongest impact on their intention to use the system. This research validated thatPU, PE and PC of the extended TAM were good predictors in understandingindividual responses to information technology systems. The result of this studyhighlighted that issues of privacy and security of PC are important in the study ofinformation systems acceptance, suggesting that internet banking providers need toaddress these issues effectively to convince potential users to use internet bankingservice.This study also validated the critical role of CSE in predicting individualresponses to information technology systems. The finding unveiled that indirectrelationship existed between CSE and BI through PU, PE and PC of TAM.
format	Article
author	Md. Ariff, Mohd. Shoki Ismail, Khalid Zakuan, Norhayati Ishak, Nawawi Ismail, Khalid
author_facet	Md. Ariff, Mohd. Shoki Ismail, Khalid Zakuan, Norhayati Ishak, Nawawi Ismail, Khalid
author_sort	Md. Ariff, Mohd. Shoki
title	The impact of computer self efficacy and technology acceptance model on behavioral intention in internet banking system
title_short	The impact of computer self efficacy and technology acceptance model on behavioral intention in internet banking system
title_full	The impact of computer self efficacy and technology acceptance model on behavioral intention in internet banking system
title_fullStr	The impact of computer self efficacy and technology acceptance model on behavioral intention in internet banking system
title_full_unstemmed	The impact of computer self efficacy and technology acceptance model on behavioral intention in internet banking system
title_sort	impact of computer self efficacy and technology acceptance model on behavioral intention in internet banking system
publishDate	2013
url	http://eprints.utm.my/id/eprint/40857/ https://search.proquest.com/openview/eddfcda2387196c090d66259231de529/1?pq-origsite=gscholar&cbl=2032316
_version_	1643650576286744576
score	13.211869

The impact of computer self efficacy and technology acceptance model on behavioral intention in internet banking system

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