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Human factor issue in quality management

Quality management is very important in every business to ensure success of the business. As promoted by many quality experts, people are the most important factor in assuring quality of products and services. Managing human factors has significant impact on the quality performance of an organizatio...

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Main Authors: Md. Daud, Mohd. Yusof, Jamaludin, Khairur Rijal, Ramanra, Jeyanthi Vengatta
Format: Article
Language:English
Published: Penerbit UTM Press 2012
Subjects:
H Social Sciences
Online Access:http://eprints.utm.my/id/eprint/30508/1/MohdYusofMd2012_Humanfactorissueinqualitymanagement.pdf
http://eprints.utm.my/id/eprint/30508/
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spelling my.utm.305082017-11-01T04:17:13Z http://eprints.utm.my/id/eprint/30508/ Human factor issue in quality management Md. Daud, Mohd. Yusof Jamaludin, Khairur Rijal Ramanra, Jeyanthi Vengatta H Social Sciences Quality management is very important in every business to ensure success of the business. As promoted by many quality experts, people are the most important factor in assuring quality of products and services. Managing human factors has significant impact on the quality performance of an organization. In this study, deterioration human factors management was identified as main contribution of the high number of customer complaints in a electronic packaging company. A survey was conducted among the target departments to determine the reasons of the deterioration in human factors and to identify the area for improvement. Pareto chart was used to prioritize the area for improvement. Human factors are important elements of quality management, therefore regular assessment, review and continuous improvement are required. Penerbit UTM Press 2012 Article PeerReviewed application/pdf en http://eprints.utm.my/id/eprint/30508/1/MohdYusofMd2012_Humanfactorissueinqualitymanagement.pdf Md. Daud, Mohd. Yusof and Jamaludin, Khairur Rijal and Ramanra, Jeyanthi Vengatta (2012) Human factor issue in quality management. Jurnal Teknologi, 59 (n/a). pp. 35-38. ISSN 0127-9696 (Print); 2180-3722 (Electronics)
institution Universiti Teknologi Malaysia
building UTM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Malaysia
content_source UTM Institutional Repository
url_provider http://eprints.utm.my/
language English
topic H Social Sciences
spellingShingle H Social Sciences
Md. Daud, Mohd. Yusof
Jamaludin, Khairur Rijal
Ramanra, Jeyanthi Vengatta
Human factor issue in quality management
description Quality management is very important in every business to ensure success of the business. As promoted by many quality experts, people are the most important factor in assuring quality of products and services. Managing human factors has significant impact on the quality performance of an organization. In this study, deterioration human factors management was identified as main contribution of the high number of customer complaints in a electronic packaging company. A survey was conducted among the target departments to determine the reasons of the deterioration in human factors and to identify the area for improvement. Pareto chart was used to prioritize the area for improvement. Human factors are important elements of quality management, therefore regular assessment, review and continuous improvement are required.
format Article
author Md. Daud, Mohd. Yusof
Jamaludin, Khairur Rijal
Ramanra, Jeyanthi Vengatta
author_facet Md. Daud, Mohd. Yusof
Jamaludin, Khairur Rijal
Ramanra, Jeyanthi Vengatta
author_sort Md. Daud, Mohd. Yusof
title Human factor issue in quality management
title_short Human factor issue in quality management
title_full Human factor issue in quality management
title_fullStr Human factor issue in quality management
title_full_unstemmed Human factor issue in quality management
title_sort human factor issue in quality management
publisher Penerbit UTM Press
publishDate 2012
url http://eprints.utm.my/id/eprint/30508/1/MohdYusofMd2012_Humanfactorissueinqualitymanagement.pdf
http://eprints.utm.my/id/eprint/30508/
_version_ 1643648572014460928
score 13.211869

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