SPC in service industry: case in teaching and learning process variability monitoring
Statistical Process Control (SPC) technique have long been developed and implemented for quality improvements in manufacturing process. However, it is not so developed in service industry and particularly in teaching and learning process. On the other hand, it is easier to monitor manufacturing...
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| Main Authors: | , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2018
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| Subjects: | |
| Online Access: | http://eprints.uthm.edu.my/7016/1/P9918_94f616be4da36eb005c3daf2317cf94f.pdf http://eprints.uthm.edu.my/7016/ https://doi.org/10.1063/1.5041700 |
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