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Arena simulation training guide for simple call center

Arena simulation software is one of the most used software in the industry for studying discrete event process. The common medium for learning this software is by using the textbook which is quite difficult to understand and very time consuming as the book consists of many complex words and exp...

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Main Authors: Razali, Nur Amirah Ilyana, Bareduan, Salleh Ahmad
Format: Other
Language:English
Published: Penerbit UTHM 2021
Subjects:
T Technology (General)
T10.5-11.9 Communication of technical information
Online Access:http://eprints.uthm.edu.my/6666/1/P13754_30894cca56d88d40a3736c698fbe3264.pdf
http://eprints.uthm.edu.my/6666/
https://doi.org/10.30880/rpmme.2021.02.02.113
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spelling my.uthm.eprints.66662022-03-14T01:43:41Z http://eprints.uthm.edu.my/6666/ Arena simulation training guide for simple call center Razali, Nur Amirah Ilyana Bareduan, Salleh Ahmad T Technology (General) T10.5-11.9 Communication of technical information Arena simulation software is one of the most used software in the industry for studying discrete event process. The common medium for learning this software is by using the textbook which is quite difficult to understand and very time consuming as the book consists of many complex words and explanations. The objective of this study is to build training guide for a simple call center using Arena simulation. The call center problem description was obtained from textbook. Using the Arena student version software, a very detail step-by-step guide to model the simple call center was established. This was then followed by the simulation execution of the system and the analysis of the simulation result. From the analysis of data, the total attempted calls, completed calls and rejected calls from the model were recorded and observed. These result were compared with the text book result for model verification purposes. Finally, a new call center model was built using the training guide. The new model simulation was smoothly executed and all intended results were successfully generated. This indicates that the training guide can be a very helpful tool for beginners to learn building an Arena simulation model of a call center operations. Penerbit UTHM 2021 Other NonPeerReviewed text en http://eprints.uthm.edu.my/6666/1/P13754_30894cca56d88d40a3736c698fbe3264.pdf Razali, Nur Amirah Ilyana and Bareduan, Salleh Ahmad (2021) Arena simulation training guide for simple call center. Penerbit UTHM, UTHM. https://doi.org/10.30880/rpmme.2021.02.02.113
institution Universiti Tun Hussein Onn Malaysia
building UTHM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Tun Hussein Onn Malaysia
content_source UTHM Institutional Repository
url_provider http://eprints.uthm.edu.my/
language English
topic T Technology (General)
T10.5-11.9 Communication of technical information
spellingShingle T Technology (General)
T10.5-11.9 Communication of technical information
Razali, Nur Amirah Ilyana
Bareduan, Salleh Ahmad
Arena simulation training guide for simple call center
description Arena simulation software is one of the most used software in the industry for studying discrete event process. The common medium for learning this software is by using the textbook which is quite difficult to understand and very time consuming as the book consists of many complex words and explanations. The objective of this study is to build training guide for a simple call center using Arena simulation. The call center problem description was obtained from textbook. Using the Arena student version software, a very detail step-by-step guide to model the simple call center was established. This was then followed by the simulation execution of the system and the analysis of the simulation result. From the analysis of data, the total attempted calls, completed calls and rejected calls from the model were recorded and observed. These result were compared with the text book result for model verification purposes. Finally, a new call center model was built using the training guide. The new model simulation was smoothly executed and all intended results were successfully generated. This indicates that the training guide can be a very helpful tool for beginners to learn building an Arena simulation model of a call center operations.
format Other
author Razali, Nur Amirah Ilyana
Bareduan, Salleh Ahmad
author_facet Razali, Nur Amirah Ilyana
Bareduan, Salleh Ahmad
author_sort Razali, Nur Amirah Ilyana
title Arena simulation training guide for simple call center
title_short Arena simulation training guide for simple call center
title_full Arena simulation training guide for simple call center
title_fullStr Arena simulation training guide for simple call center
title_full_unstemmed Arena simulation training guide for simple call center
title_sort arena simulation training guide for simple call center
publisher Penerbit UTHM
publishDate 2021
url http://eprints.uthm.edu.my/6666/1/P13754_30894cca56d88d40a3736c698fbe3264.pdf
http://eprints.uthm.edu.my/6666/
https://doi.org/10.30880/rpmme.2021.02.02.113
_version_ 1738581519708979200
score 13.211869

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