Arena simulation training guide for simple call center
Arena simulation software is one of the most used software in the industry for studying discrete event process. The common medium for learning this software is by using the textbook which is quite difficult to understand and very time consuming as the book consists of many complex words and exp...
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| Main Authors: | , |
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| Format: | Other |
| Language: | English |
| Published: |
Penerbit UTHM
2021
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| Subjects: | |
| Online Access: | http://eprints.uthm.edu.my/6666/1/P13754_30894cca56d88d40a3736c698fbe3264.pdf http://eprints.uthm.edu.my/6666/ https://doi.org/10.30880/rpmme.2021.02.02.113 |
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| Summary: | Arena simulation software is one of the most used software in the industry
for studying discrete event process. The common medium for learning this software
is by using the textbook which is quite difficult to understand and very time
consuming as the book consists of many complex words and explanations. The
objective of this study is to build training guide for a simple call center using Arena
simulation. The call center problem description was obtained from textbook. Using
the Arena student version software, a very detail step-by-step guide to model the
simple call center was established. This was then followed by the simulation
execution of the system and the analysis of the simulation result. From the analysis
of data, the total attempted calls, completed calls and rejected calls from the model
were recorded and observed. These result were compared with the text book result for
model verification purposes. Finally, a new call center model was built using the
training guide. The new model simulation was smoothly executed and all intended
results were successfully generated. This indicates that the training guide can be a
very helpful tool for beginners to learn building an Arena simulation model of a call
center operations. |
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