Conceptualising the influence of total quality management and organizational performance in Klang Valley service industry
Studies on Total Quality Management (TQM) practices in service industry are scarce. This conceptual study sought to investigate the TQM best practices dimensions that could be applied by the service industry. The research in TQM in Malaysia have been explored quite extensively focusing particularly...
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| Main Authors: | , , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
American Scientific Publishers
2018
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| Subjects: | |
| Online Access: | http://eprints.uthm.edu.my/5705/1/AJ%202018%20%28319%29.pdf http://eprints.uthm.edu.my/5705/ |
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