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Conceptualising the influence of total quality management and organizational performance in Klang Valley service industry

Studies on Total Quality Management (TQM) practices in service industry are scarce. This conceptual study sought to investigate the TQM best practices dimensions that could be applied by the service industry. The research in TQM in Malaysia have been explored quite extensively focusing particularly...

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Main Authors: Omar, Siti Sarah, Ariffin, Zailin Zainal, Abdullah, Aida Nasirah, Mahadi, Nomahaza, Mokhtar, Fahirah Syaliza, Azman, Nur Azmiza
Format: Article
Language:English
Published: American Scientific Publishers 2018
Subjects:
HF5520-5541 Office equipment and supplies
HF5546-5548.6 Office management
Online Access:http://eprints.uthm.edu.my/5705/1/AJ%202018%20%28319%29.pdf
http://eprints.uthm.edu.my/5705/
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spelling my.uthm.eprints.57052022-01-23T01:31:47Z http://eprints.uthm.edu.my/5705/ Conceptualising the influence of total quality management and organizational performance in Klang Valley service industry Omar, Siti Sarah Ariffin, Zailin Zainal Abdullah, Aida Nasirah Mahadi, Nomahaza Mokhtar, Fahirah Syaliza Azman, Nur Azmiza HF5520-5541 Office equipment and supplies HF5546-5548.6 Office management Studies on Total Quality Management (TQM) practices in service industry are scarce. This conceptual study sought to investigate the TQM best practices dimensions that could be applied by the service industry. The research in TQM in Malaysia have been explored quite extensively focusing particularly on manufacturing industry but not in other industry including service industry. The preliminary result indicated that seven dimensions of TQM could be applied for TQM best practice. The discussion and arguments in this conceptual study would be used further in the actual study to address the lacuna in research on TQM and provide insights for organizations to use TQM best practices in the service industry today. The main aim of this study is to determine the best practice dimensions of TQM in Malaysia’s service industry, taking into consideration the dimensions proposed by previous research (i.e.: leadership, supplier management, strategic planning, human resource management, customer focus, information and analysis and process management). This study will further identify how TQM could influence service industry organizational performance in Malaysia to fill the gap in TQM and service industry. American Scientific Publishers 2018 Article PeerReviewed text en http://eprints.uthm.edu.my/5705/1/AJ%202018%20%28319%29.pdf Omar, Siti Sarah and Ariffin, Zailin Zainal and Abdullah, Aida Nasirah and Mahadi, Nomahaza and Mokhtar, Fahirah Syaliza and Azman, Nur Azmiza (2018) Conceptualising the influence of total quality management and organizational performance in Klang Valley service industry. Advanced Science Letters, 24 (5). pp. 3240-3243. ISSN 1936-6612
institution Universiti Tun Hussein Onn Malaysia
building UTHM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Tun Hussein Onn Malaysia
content_source UTHM Institutional Repository
url_provider http://eprints.uthm.edu.my/
language English
topic HF5520-5541 Office equipment and supplies
HF5546-5548.6 Office management
spellingShingle HF5520-5541 Office equipment and supplies
HF5546-5548.6 Office management
Omar, Siti Sarah
Ariffin, Zailin Zainal
Abdullah, Aida Nasirah
Mahadi, Nomahaza
Mokhtar, Fahirah Syaliza
Azman, Nur Azmiza
Conceptualising the influence of total quality management and organizational performance in Klang Valley service industry
description Studies on Total Quality Management (TQM) practices in service industry are scarce. This conceptual study sought to investigate the TQM best practices dimensions that could be applied by the service industry. The research in TQM in Malaysia have been explored quite extensively focusing particularly on manufacturing industry but not in other industry including service industry. The preliminary result indicated that seven dimensions of TQM could be applied for TQM best practice. The discussion and arguments in this conceptual study would be used further in the actual study to address the lacuna in research on TQM and provide insights for organizations to use TQM best practices in the service industry today. The main aim of this study is to determine the best practice dimensions of TQM in Malaysia’s service industry, taking into consideration the dimensions proposed by previous research (i.e.: leadership, supplier management, strategic planning, human resource management, customer focus, information and analysis and process management). This study will further identify how TQM could influence service industry organizational performance in Malaysia to fill the gap in TQM and service industry.
format Article
author Omar, Siti Sarah
Ariffin, Zailin Zainal
Abdullah, Aida Nasirah
Mahadi, Nomahaza
Mokhtar, Fahirah Syaliza
Azman, Nur Azmiza
author_facet Omar, Siti Sarah
Ariffin, Zailin Zainal
Abdullah, Aida Nasirah
Mahadi, Nomahaza
Mokhtar, Fahirah Syaliza
Azman, Nur Azmiza
author_sort Omar, Siti Sarah
title Conceptualising the influence of total quality management and organizational performance in Klang Valley service industry
title_short Conceptualising the influence of total quality management and organizational performance in Klang Valley service industry
title_full Conceptualising the influence of total quality management and organizational performance in Klang Valley service industry
title_fullStr Conceptualising the influence of total quality management and organizational performance in Klang Valley service industry
title_full_unstemmed Conceptualising the influence of total quality management and organizational performance in Klang Valley service industry
title_sort conceptualising the influence of total quality management and organizational performance in klang valley service industry
publisher American Scientific Publishers
publishDate 2018
url http://eprints.uthm.edu.my/5705/1/AJ%202018%20%28319%29.pdf
http://eprints.uthm.edu.my/5705/
_version_ 1738581407277514752
score 13.211869

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