Cover Image

Soft Skills of Tourism Frontliners Workers in Melaka

This exploratory study aims to identify the need of generic skills in the tourism industry in Melaka. The subjects consist of 70 front liners, male (N=29) and female (N= 41) who work at recreational and hotel sectors in Melaka. Subjects responded to the Social Inventory for Melaka Tourism Sector (In...

Full description

Saved in:
Bibliographic Details
Main Authors: Syed Najmuddin, Syed Hassan, Mohd Fauzi, Kamarud-din, Muhd Akmal Noor, Rajikon, Rosli, Saadan, Ahmad Rozelan, Yunus, Amir, Aris, Ramlee, Mustapha, Mustafa, Omar
Format: Article
Language:English
Published: Penerbit Universiti Teknikal Malaysia Melaka 2010
Subjects:
H Social Sciences (General)
Online Access:http://eprints.utem.edu.my/id/eprint/4934/1/SOFT_SKILLS_OF_TOURISM_FRONTLINERS_WORKERS_IN.pdf
http://eprints.utem.edu.my/id/eprint/4934/
Tags: Add Tag
No Tags, Be the first to tag this record!
id my.utem.eprints.4934
record_format eprints
spelling my.utem.eprints.49342022-01-14T15:58:32Z http://eprints.utem.edu.my/id/eprint/4934/ Soft Skills of Tourism Frontliners Workers in Melaka Syed Najmuddin, Syed Hassan Mohd Fauzi, Kamarud-din Muhd Akmal Noor, Rajikon Rosli, Saadan Ahmad Rozelan, Yunus Amir, Aris Ramlee, Mustapha Mustafa, Omar H Social Sciences (General) This exploratory study aims to identify the need of generic skills in the tourism industry in Melaka. The subjects consist of 70 front liners, male (N=29) and female (N= 41) who work at recreational and hotel sectors in Melaka. Subjects responded to the Social Inventory for Melaka Tourism Sector (Inventori Kemahiran Sosial Pekerja Pelancongan Melaka). The inventory has a fairly high reliability of 0.85 – 0.88, hence suggesting its pragmatic utility. Findings of the study show that Melaka tourism front liners views the importance of generic skills as follows; ethiques and knowledge (Min= 4.3, SD: .70), personality (Min= 3.9, SD: .68), attire (Min= 3.6, SD: .37) and language (Min= 3.6, SD: .49). Penerbit Universiti Teknikal Malaysia Melaka 2010-07-01 Article PeerReviewed application/pdf en http://eprints.utem.edu.my/id/eprint/4934/1/SOFT_SKILLS_OF_TOURISM_FRONTLINERS_WORKERS_IN.pdf Syed Najmuddin, Syed Hassan and Mohd Fauzi, Kamarud-din and Muhd Akmal Noor, Rajikon and Rosli, Saadan and Ahmad Rozelan, Yunus and Amir, Aris and Ramlee, Mustapha and Mustafa, Omar (2010) Soft Skills of Tourism Frontliners Workers in Melaka. Journal of Human Capital Development, 3 (2 ). pp. 55-66. ISSN 1985-7012
institution Universiti Teknikal Malaysia Melaka
building UTEM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknikal Malaysia Melaka
content_source UTEM Institutional Repository
url_provider http://eprints.utem.edu.my/
language English
topic H Social Sciences (General)
spellingShingle H Social Sciences (General)
Syed Najmuddin, Syed Hassan
Mohd Fauzi, Kamarud-din
Muhd Akmal Noor, Rajikon
Rosli, Saadan
Ahmad Rozelan, Yunus
Amir, Aris
Ramlee, Mustapha
Mustafa, Omar
Soft Skills of Tourism Frontliners Workers in Melaka
description This exploratory study aims to identify the need of generic skills in the tourism industry in Melaka. The subjects consist of 70 front liners, male (N=29) and female (N= 41) who work at recreational and hotel sectors in Melaka. Subjects responded to the Social Inventory for Melaka Tourism Sector (Inventori Kemahiran Sosial Pekerja Pelancongan Melaka). The inventory has a fairly high reliability of 0.85 – 0.88, hence suggesting its pragmatic utility. Findings of the study show that Melaka tourism front liners views the importance of generic skills as follows; ethiques and knowledge (Min= 4.3, SD: .70), personality (Min= 3.9, SD: .68), attire (Min= 3.6, SD: .37) and language (Min= 3.6, SD: .49).
format Article
author Syed Najmuddin, Syed Hassan
Mohd Fauzi, Kamarud-din
Muhd Akmal Noor, Rajikon
Rosli, Saadan
Ahmad Rozelan, Yunus
Amir, Aris
Ramlee, Mustapha
Mustafa, Omar
author_facet Syed Najmuddin, Syed Hassan
Mohd Fauzi, Kamarud-din
Muhd Akmal Noor, Rajikon
Rosli, Saadan
Ahmad Rozelan, Yunus
Amir, Aris
Ramlee, Mustapha
Mustafa, Omar
author_sort Syed Najmuddin, Syed Hassan
title Soft Skills of Tourism Frontliners Workers in Melaka
title_short Soft Skills of Tourism Frontliners Workers in Melaka
title_full Soft Skills of Tourism Frontliners Workers in Melaka
title_fullStr Soft Skills of Tourism Frontliners Workers in Melaka
title_full_unstemmed Soft Skills of Tourism Frontliners Workers in Melaka
title_sort soft skills of tourism frontliners workers in melaka
publisher Penerbit Universiti Teknikal Malaysia Melaka
publishDate 2010
url http://eprints.utem.edu.my/id/eprint/4934/1/SOFT_SKILLS_OF_TOURISM_FRONTLINERS_WORKERS_IN.pdf
http://eprints.utem.edu.my/id/eprint/4934/
_version_ 1724077934578237440
score 13.211869

Similar Items