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Integrating TQM Practices And Knowledge Management To Enhance Malaysian Digital Banking

Purpose-The purpose of this study is to develop an integrated model of total quality management (TQM), knowledge management (KM) for Malaysian digital banking financial crime mitigation to enhance bank reputation. Design/methodology/approach-The quantitative study has been carried out in Malaysian b...

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Main Authors: Fam, Soo Fen, Husseini, Saleh Ali
Format: Article
Language:English
Published: Universidad del Zulia 2019
Online Access:http://eprints.utem.edu.my/id/eprint/24774/2/8%20TQM%20KM%20BANK%20REPUTATION.PDF
http://eprints.utem.edu.my/id/eprint/24774/
https://www.produccioncientificaluz.org/index.php/opcion/article/view/31092
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spelling my.utem.eprints.247742020-12-09T16:31:23Z http://eprints.utem.edu.my/id/eprint/24774/ Integrating TQM Practices And Knowledge Management To Enhance Malaysian Digital Banking Fam, Soo Fen Husseini, Saleh Ali Purpose-The purpose of this study is to develop an integrated model of total quality management (TQM), knowledge management (KM) for Malaysian digital banking financial crime mitigation to enhance bank reputation. Design/methodology/approach-The quantitative study has been carried out in Malaysian banks. Data were collected from 100 employees the executive management team level and above in banks dyads working in Malaysia and is analyzed through structural equation modeling technique using SPSS 22.0 and SmartPLS 2.0. Findings-The results reveal that Integrating Total Quality Management Practices and Knowledge Management Processes helped in Enhancing Malaysian Digital Banking Reputation, which combat financial crimes through strengthening its anti-money laundering and terror financing capabilities, so as to maintain their global competitive edge in this domain. Research limitation/recommendation – the study is only focusing on the digital banking service in Malaysia. There have digital bank where are different with digital banking and also digital banking service in Malaysia might have some different compared to other countries. Hence, there have not standardization of digital banking to be measured. Practical implications – This Findings of study can be utilized by banks to Enhance digital banking reputation, which has been identified as a key to growth and development. Originality/value This study complements the previous researches and seeks to extend literature in digital banking. Malaysia still in earlier stage of adopting digital banking. Hence, reputation can influence decision and confidence of customer. Universidad del Zulia 2019 Article PeerReviewed text en http://eprints.utem.edu.my/id/eprint/24774/2/8%20TQM%20KM%20BANK%20REPUTATION.PDF Fam, Soo Fen and Husseini, Saleh Ali (2019) Integrating TQM Practices And Knowledge Management To Enhance Malaysian Digital Banking. Opcion, 35 (89). pp. 2899-2921. ISSN 2477-9385 https://www.produccioncientificaluz.org/index.php/opcion/article/view/31092
institution Universiti Teknikal Malaysia Melaka
building UTEM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknikal Malaysia Melaka
content_source UTEM Institutional Repository
url_provider http://eprints.utem.edu.my/
language English
description Purpose-The purpose of this study is to develop an integrated model of total quality management (TQM), knowledge management (KM) for Malaysian digital banking financial crime mitigation to enhance bank reputation. Design/methodology/approach-The quantitative study has been carried out in Malaysian banks. Data were collected from 100 employees the executive management team level and above in banks dyads working in Malaysia and is analyzed through structural equation modeling technique using SPSS 22.0 and SmartPLS 2.0. Findings-The results reveal that Integrating Total Quality Management Practices and Knowledge Management Processes helped in Enhancing Malaysian Digital Banking Reputation, which combat financial crimes through strengthening its anti-money laundering and terror financing capabilities, so as to maintain their global competitive edge in this domain. Research limitation/recommendation – the study is only focusing on the digital banking service in Malaysia. There have digital bank where are different with digital banking and also digital banking service in Malaysia might have some different compared to other countries. Hence, there have not standardization of digital banking to be measured. Practical implications – This Findings of study can be utilized by banks to Enhance digital banking reputation, which has been identified as a key to growth and development. Originality/value This study complements the previous researches and seeks to extend literature in digital banking. Malaysia still in earlier stage of adopting digital banking. Hence, reputation can influence decision and confidence of customer.
format Article
author Fam, Soo Fen
Husseini, Saleh Ali
spellingShingle Fam, Soo Fen
Husseini, Saleh Ali
Integrating TQM Practices And Knowledge Management To Enhance Malaysian Digital Banking
author_facet Fam, Soo Fen
Husseini, Saleh Ali
author_sort Fam, Soo Fen
title Integrating TQM Practices And Knowledge Management To Enhance Malaysian Digital Banking
title_short Integrating TQM Practices And Knowledge Management To Enhance Malaysian Digital Banking
title_full Integrating TQM Practices And Knowledge Management To Enhance Malaysian Digital Banking
title_fullStr Integrating TQM Practices And Knowledge Management To Enhance Malaysian Digital Banking
title_full_unstemmed Integrating TQM Practices And Knowledge Management To Enhance Malaysian Digital Banking
title_sort integrating tqm practices and knowledge management to enhance malaysian digital banking
publisher Universidad del Zulia
publishDate 2019
url http://eprints.utem.edu.my/id/eprint/24774/2/8%20TQM%20KM%20BANK%20REPUTATION.PDF
http://eprints.utem.edu.my/id/eprint/24774/
https://www.produccioncientificaluz.org/index.php/opcion/article/view/31092
_version_ 1687397261709934592
score 13.211869

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