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The Role Of Staffing And Orientation Practices In Predicting Service-Oriented Organisational Citizenship Behaviour

This study examined the relationships between two specifc human resource management practices (stafng and orientation) and service-oriented organisational citizenship behaviour. Survey data were gathered from a sample of 290 frontline employees attached to 4- and 5-star hotels in Malaysia. The pa...

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Main Authors: Mohd. Nasurdin, Aizzat, Ahmad, Noor Hazlina, Cheng, Ling Tan
Format: Article
Language:English
Published: Asian Academy of Management (AAM) 2016
Subjects:
HD28-70 Management. Industrial Management
Online Access:http://eprints.usm.my/36670/1/aamj21022016_2.pdf
http://eprints.usm.my/36670/
http://web.usm.my/aamj/21022016/aamj21022016_2.pdf
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id my.usm.eprints.36670
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spelling my.usm.eprints.36670 http://eprints.usm.my/36670/ The Role Of Staffing And Orientation Practices In Predicting Service-Oriented Organisational Citizenship Behaviour Mohd. Nasurdin, Aizzat Ahmad, Noor Hazlina Cheng, Ling Tan HD28-70 Management. Industrial Management This study examined the relationships between two specifc human resource management practices (stafng and orientation) and service-oriented organisational citizenship behaviour. Survey data were gathered from a sample of 290 frontline employees attached to 4- and 5-star hotels in Malaysia. The partial least squares technique was used to test the research hypotheses. Results showed that stafng (consisting of recruitment and selection) and orientation have positive effects on the three dimensions of service-oriented organisational citizenship behaviours. These fndings demonstrate the need for hotels to revisit their prevailing stafng and orientation practices in an attempt to enhance their employees' display of service-oriented citizenship behaviours Asian Academy of Management (AAM) 2016 Article PeerReviewed application/pdf en http://eprints.usm.my/36670/1/aamj21022016_2.pdf Mohd. Nasurdin, Aizzat and Ahmad, Noor Hazlina and Cheng, Ling Tan (2016) The Role Of Staffing And Orientation Practices In Predicting Service-Oriented Organisational Citizenship Behaviour. Asian Academy of Management Journal (AAMJ), 21 (2). pp. 1-26. ISSN 1394-2603 http://web.usm.my/aamj/21022016/aamj21022016_2.pdf
institution Universiti Sains Malaysia
building Hamzah Sendut Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Sains Malaysia
content_source USM Institutional Repository
url_provider http://eprints.usm.my/
language English
topic HD28-70 Management. Industrial Management
spellingShingle HD28-70 Management. Industrial Management
Mohd. Nasurdin, Aizzat
Ahmad, Noor Hazlina
Cheng, Ling Tan
The Role Of Staffing And Orientation Practices In Predicting Service-Oriented Organisational Citizenship Behaviour
description This study examined the relationships between two specifc human resource management practices (stafng and orientation) and service-oriented organisational citizenship behaviour. Survey data were gathered from a sample of 290 frontline employees attached to 4- and 5-star hotels in Malaysia. The partial least squares technique was used to test the research hypotheses. Results showed that stafng (consisting of recruitment and selection) and orientation have positive effects on the three dimensions of service-oriented organisational citizenship behaviours. These fndings demonstrate the need for hotels to revisit their prevailing stafng and orientation practices in an attempt to enhance their employees' display of service-oriented citizenship behaviours
format Article
author Mohd. Nasurdin, Aizzat
Ahmad, Noor Hazlina
Cheng, Ling Tan
author_facet Mohd. Nasurdin, Aizzat
Ahmad, Noor Hazlina
Cheng, Ling Tan
author_sort Mohd. Nasurdin, Aizzat
title The Role Of Staffing And Orientation Practices In Predicting Service-Oriented Organisational Citizenship Behaviour
title_short The Role Of Staffing And Orientation Practices In Predicting Service-Oriented Organisational Citizenship Behaviour
title_full The Role Of Staffing And Orientation Practices In Predicting Service-Oriented Organisational Citizenship Behaviour
title_fullStr The Role Of Staffing And Orientation Practices In Predicting Service-Oriented Organisational Citizenship Behaviour
title_full_unstemmed The Role Of Staffing And Orientation Practices In Predicting Service-Oriented Organisational Citizenship Behaviour
title_sort role of staffing and orientation practices in predicting service-oriented organisational citizenship behaviour
publisher Asian Academy of Management (AAM)
publishDate 2016
url http://eprints.usm.my/36670/1/aamj21022016_2.pdf
http://eprints.usm.my/36670/
http://web.usm.my/aamj/21022016/aamj21022016_2.pdf
_version_ 1643708850352685056
score 13.211869

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