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Internet Banking Service Quality And E-Loyalty In Penang, Malaysia

Perbankan Internet menjadi smakin popular di Malaysia. Pada masa sekarang, terdapat 23 bank perdagangan termasuk bank tempatan dan bank asing beroperasi di Malaysia yang menawarkan perkhidmatan perbankan Internet. Persaingan urusniaga perbankan Internet adalah hebat dan bank Internet bank boleh m...

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Main Author: Teng, Yoke Leng
Format: Thesis
Language:English
Published: 2008
Subjects:
HG Finance
Online Access:http://eprints.usm.my/29830/1/Teng_Yoke_Leng.pdf
http://eprints.usm.my/29830/
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spelling my.usm.eprints.29830 http://eprints.usm.my/29830/ Internet Banking Service Quality And E-Loyalty In Penang, Malaysia Teng, Yoke Leng HG Finance Perbankan Internet menjadi smakin popular di Malaysia. Pada masa sekarang, terdapat 23 bank perdagangan termasuk bank tempatan dan bank asing beroperasi di Malaysia yang menawarkan perkhidmatan perbankan Internet. Persaingan urusniaga perbankan Internet adalah hebat dan bank Internet bank boleh mendapat atau hilang kesetiaan pelanggan melalui tindakan satu "klik tetikus" mereka. Oleh itu, Jadi kesetiaan pelanggan (E-Loyalty) adalah amat bernilai kepada bank kerana is adalah satu kelebihan persaingan. Internet banking is gaining popularity in Malaysia. Currently there are 23 commercial banks (local and foreign banks) operating in Malaysia that provide Internet banking services. The Internet banking business competition is fierce and Internet banks could gain or lose customers' loyalty by just a mouse click by customers. Customers' loyalty or recognised as Eloyalty in this study, is very valuable to banks as it is a competitive advantage. 2008 Thesis NonPeerReviewed application/pdf en http://eprints.usm.my/29830/1/Teng_Yoke_Leng.pdf Teng, Yoke Leng (2008) Internet Banking Service Quality And E-Loyalty In Penang, Malaysia. Masters thesis, Universiti Sains Malaysia.
institution Universiti Sains Malaysia
building Hamzah Sendut Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Sains Malaysia
content_source USM Institutional Repository
url_provider http://eprints.usm.my/
language English
topic HG Finance
spellingShingle HG Finance
Teng, Yoke Leng
Internet Banking Service Quality And E-Loyalty In Penang, Malaysia
description Perbankan Internet menjadi smakin popular di Malaysia. Pada masa sekarang, terdapat 23 bank perdagangan termasuk bank tempatan dan bank asing beroperasi di Malaysia yang menawarkan perkhidmatan perbankan Internet. Persaingan urusniaga perbankan Internet adalah hebat dan bank Internet bank boleh mendapat atau hilang kesetiaan pelanggan melalui tindakan satu "klik tetikus" mereka. Oleh itu, Jadi kesetiaan pelanggan (E-Loyalty) adalah amat bernilai kepada bank kerana is adalah satu kelebihan persaingan. Internet banking is gaining popularity in Malaysia. Currently there are 23 commercial banks (local and foreign banks) operating in Malaysia that provide Internet banking services. The Internet banking business competition is fierce and Internet banks could gain or lose customers' loyalty by just a mouse click by customers. Customers' loyalty or recognised as Eloyalty in this study, is very valuable to banks as it is a competitive advantage.
format Thesis
author Teng, Yoke Leng
author_facet Teng, Yoke Leng
author_sort Teng, Yoke Leng
title Internet Banking Service Quality And E-Loyalty In Penang, Malaysia
title_short Internet Banking Service Quality And E-Loyalty In Penang, Malaysia
title_full Internet Banking Service Quality And E-Loyalty In Penang, Malaysia
title_fullStr Internet Banking Service Quality And E-Loyalty In Penang, Malaysia
title_full_unstemmed Internet Banking Service Quality And E-Loyalty In Penang, Malaysia
title_sort internet banking service quality and e-loyalty in penang, malaysia
publishDate 2008
url http://eprints.usm.my/29830/1/Teng_Yoke_Leng.pdf
http://eprints.usm.my/29830/
_version_ 1643707004278013952
score 13.211869

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