Service quality in Malaysian public sector: The role of transfer of training
One important and essential factor that influence service quality is training. However, the impact of training on service quality is still inconsistent in the literature. Therefore, a more detailed scrutiny of this relationship is clearly warranted. This study is conducted to further study this rela...
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| Format: | Conference Paper |
| Language: | en_US |
| Published: |
Elsevier Science Bv
2015
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| Subjects: | |
| Online Access: | http://ddms.usim.edu.my/handle/123456789/8983 |
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