Do Companies Reply to Customer Service Inquiry Via E-Mail
This study was carried out to find out whether companies reply to customer inquiries via e-mail. To find out, an e-mail inquiry adapted from van Mulken and van der Meer (2005) was sent out to thirty-five textile distributors in China and India respectively. They sell and distribute textile all over...
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| Main Author: | |
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| Format: | Conference Paper |
| Language: | en_US |
| Published: |
2009
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| Online Access: | http://dspace.unimap.edu.my/xmlui/handle/123456789/1810 http://hdl.handle.net/123456789/1810 |
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