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The role of personal innovativeness in influencing behavioural intention to use m-Government services

This study aimed to examine the role of behavioural intention to use m-Government services from Malaysian citizens perspectives. Drawing upon this aims, this study proposed personal innovativeness as a moderating variable in UTAUT2; performance expectancy, effort expectancy, social influence, facili...

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Main Authors: Mohd Noor, Farhanah, Said, Mohd Fua'ad
Format: Article
Language:English
Published: Quantum Academic Publisher 2021
Online Access:http://psasir.upm.edu.my/id/eprint/95621/1/The%20role%20of%20personal%20innovativeness%20in%20influencing%20behavioural%20intention%20to%20use%20m-Government%20services.pdf
http://psasir.upm.edu.my/id/eprint/95621/
https://www.qjssh.com/index.php/qjssh/article/view/51
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id my.upm.eprints.95621
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spelling my.upm.eprints.956212022-08-02T07:06:43Z http://psasir.upm.edu.my/id/eprint/95621/ The role of personal innovativeness in influencing behavioural intention to use m-Government services Mohd Noor, Farhanah Said, Mohd Fua'ad This study aimed to examine the role of behavioural intention to use m-Government services from Malaysian citizens perspectives. Drawing upon this aims, this study proposed personal innovativeness as a moderating variable in UTAUT2; performance expectancy, effort expectancy, social influence, facilitating condition and price value in predicting the behavioural intention to use the m-Government services. 354 data were collected through a self-administered questionnaire and was analysed using structural equation modelling to test the hypothesis. The findings found that performance expectancy, effort expectancy, social influence, facilitating condition and price value are the important determinant in influencing users‟ behavioural intention to use of m-Government services. Interestingly, this study found the significant moderating effect of personal innovativeness in a relationship of performance expectancy and effort expectancy on behavioural intention. This study has extended the understanding on the role of personal innovativeness towards users’ behavioural intention to use m-Government services. Quantum Academic Publisher 2021 Article PeerReviewed text en http://psasir.upm.edu.my/id/eprint/95621/1/The%20role%20of%20personal%20innovativeness%20in%20influencing%20behavioural%20intention%20to%20use%20m-Government%20services.pdf Mohd Noor, Farhanah and Said, Mohd Fua'ad (2021) The role of personal innovativeness in influencing behavioural intention to use m-Government services. Quantum Journal of Social Sciences and Humanities, 2 (2). 90 - 105. ISSN 2716-6481 https://www.qjssh.com/index.php/qjssh/article/view/51 10.55197/qjssh.v2i2.51
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
language English
description This study aimed to examine the role of behavioural intention to use m-Government services from Malaysian citizens perspectives. Drawing upon this aims, this study proposed personal innovativeness as a moderating variable in UTAUT2; performance expectancy, effort expectancy, social influence, facilitating condition and price value in predicting the behavioural intention to use the m-Government services. 354 data were collected through a self-administered questionnaire and was analysed using structural equation modelling to test the hypothesis. The findings found that performance expectancy, effort expectancy, social influence, facilitating condition and price value are the important determinant in influencing users‟ behavioural intention to use of m-Government services. Interestingly, this study found the significant moderating effect of personal innovativeness in a relationship of performance expectancy and effort expectancy on behavioural intention. This study has extended the understanding on the role of personal innovativeness towards users’ behavioural intention to use m-Government services.
format Article
author Mohd Noor, Farhanah
Said, Mohd Fua'ad
spellingShingle Mohd Noor, Farhanah
Said, Mohd Fua'ad
The role of personal innovativeness in influencing behavioural intention to use m-Government services
author_facet Mohd Noor, Farhanah
Said, Mohd Fua'ad
author_sort Mohd Noor, Farhanah
title The role of personal innovativeness in influencing behavioural intention to use m-Government services
title_short The role of personal innovativeness in influencing behavioural intention to use m-Government services
title_full The role of personal innovativeness in influencing behavioural intention to use m-Government services
title_fullStr The role of personal innovativeness in influencing behavioural intention to use m-Government services
title_full_unstemmed The role of personal innovativeness in influencing behavioural intention to use m-Government services
title_sort role of personal innovativeness in influencing behavioural intention to use m-government services
publisher Quantum Academic Publisher
publishDate 2021
url http://psasir.upm.edu.my/id/eprint/95621/1/The%20role%20of%20personal%20innovativeness%20in%20influencing%20behavioural%20intention%20to%20use%20m-Government%20services.pdf
http://psasir.upm.edu.my/id/eprint/95621/
https://www.qjssh.com/index.php/qjssh/article/view/51
_version_ 1740827325655678976
score 13.211869

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