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Development of a tool to measure patients’ satisfaction of hospital foodservice in a government hospital

Introduction: Dissatisfaction towards the quality of foodservice can affect several important aspects such as nutritional intake and financial burden. The effect of dissatisfaction towards nutritional aspect can be observed via a decline in dietary intake. Therefore, reliable and valid questionnaire...

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Main Authors: Boughoula, Mariem, Jamaluddin, Rosita, Abd Manan, Nurul Aqmaliza, Abu Saad, Hazizi, Ab Karim, Muhammad Shahrim
Format: Article
Language:English
Published: Persatuan Pemakanan Malaysia 2020
Online Access:http://psasir.upm.edu.my/id/eprint/88422/1/ABSTRACT.pdf
http://psasir.upm.edu.my/id/eprint/88422/
https://nutriweb.org.my/mjn/2020.php
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spelling my.upm.eprints.884222021-12-28T02:50:35Z http://psasir.upm.edu.my/id/eprint/88422/ Development of a tool to measure patients’ satisfaction of hospital foodservice in a government hospital Boughoula, Mariem Jamaluddin, Rosita Abd Manan, Nurul Aqmaliza Abu Saad, Hazizi Ab Karim, Muhammad Shahrim Introduction: Dissatisfaction towards the quality of foodservice can affect several important aspects such as nutritional intake and financial burden. The effect of dissatisfaction towards nutritional aspect can be observed via a decline in dietary intake. Therefore, reliable and valid questionnaires are important to measure patients’ satisfaction with hospital foodservice. The main purpose of this study was to investigate the construct validity and reliability of a developed questionnaire in a local setting. Methods: A questionnaire adapted from previous studies and consisting of 27 statements from four dimensions, was administered to a total of 277 hospitalised patients in a government hospital. Factor analysis and reliability analysis were conducted using SPSS version 25. Results: Principal component of factor analysis revealed that the final questionnaire contained four main foodservice dimensions, namely food properties, staff and meal service reliability, customisation, and physical and social aspects. The reliability analysis revealed that the Cronbach’s alpha value ranged from 0.55 to 0.84 for these foodservice dimensions. The analysis showed that the alpha value differed from one dimension to another such as food properties (α=0.84), staff and meal service reliability (α=0.67), customisation (α=0.69) and physical and social aspects (α=0.55). Conclusion: Twenty-seven questionnaire items were retained because their factor loadings were greater than 0.35. Therefore, the questionnaire on patients’ satisfaction towards hospital foodservice was considered reliable and valid. The classification of the four dimensions provided detailed information of the satisfaction level, relationship and influence on the foodservice dimensions, which contributed to satisfaction towards hospital foodservice. Persatuan Pemakanan Malaysia 2020 Article PeerReviewed text en http://psasir.upm.edu.my/id/eprint/88422/1/ABSTRACT.pdf Boughoula, Mariem and Jamaluddin, Rosita and Abd Manan, Nurul Aqmaliza and Abu Saad, Hazizi and Ab Karim, Muhammad Shahrim (2020) Development of a tool to measure patients’ satisfaction of hospital foodservice in a government hospital. Malaysian Journal of Nutrition, 26 (2). 141 - 155. ISSN 1394-035X https://nutriweb.org.my/mjn/2020.php 10.31246/mjn-2019-0047
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
language English
description Introduction: Dissatisfaction towards the quality of foodservice can affect several important aspects such as nutritional intake and financial burden. The effect of dissatisfaction towards nutritional aspect can be observed via a decline in dietary intake. Therefore, reliable and valid questionnaires are important to measure patients’ satisfaction with hospital foodservice. The main purpose of this study was to investigate the construct validity and reliability of a developed questionnaire in a local setting. Methods: A questionnaire adapted from previous studies and consisting of 27 statements from four dimensions, was administered to a total of 277 hospitalised patients in a government hospital. Factor analysis and reliability analysis were conducted using SPSS version 25. Results: Principal component of factor analysis revealed that the final questionnaire contained four main foodservice dimensions, namely food properties, staff and meal service reliability, customisation, and physical and social aspects. The reliability analysis revealed that the Cronbach’s alpha value ranged from 0.55 to 0.84 for these foodservice dimensions. The analysis showed that the alpha value differed from one dimension to another such as food properties (α=0.84), staff and meal service reliability (α=0.67), customisation (α=0.69) and physical and social aspects (α=0.55). Conclusion: Twenty-seven questionnaire items were retained because their factor loadings were greater than 0.35. Therefore, the questionnaire on patients’ satisfaction towards hospital foodservice was considered reliable and valid. The classification of the four dimensions provided detailed information of the satisfaction level, relationship and influence on the foodservice dimensions, which contributed to satisfaction towards hospital foodservice.
format Article
author Boughoula, Mariem
Jamaluddin, Rosita
Abd Manan, Nurul Aqmaliza
Abu Saad, Hazizi
Ab Karim, Muhammad Shahrim
spellingShingle Boughoula, Mariem
Jamaluddin, Rosita
Abd Manan, Nurul Aqmaliza
Abu Saad, Hazizi
Ab Karim, Muhammad Shahrim
Development of a tool to measure patients’ satisfaction of hospital foodservice in a government hospital
author_facet Boughoula, Mariem
Jamaluddin, Rosita
Abd Manan, Nurul Aqmaliza
Abu Saad, Hazizi
Ab Karim, Muhammad Shahrim
author_sort Boughoula, Mariem
title Development of a tool to measure patients’ satisfaction of hospital foodservice in a government hospital
title_short Development of a tool to measure patients’ satisfaction of hospital foodservice in a government hospital
title_full Development of a tool to measure patients’ satisfaction of hospital foodservice in a government hospital
title_fullStr Development of a tool to measure patients’ satisfaction of hospital foodservice in a government hospital
title_full_unstemmed Development of a tool to measure patients’ satisfaction of hospital foodservice in a government hospital
title_sort development of a tool to measure patients’ satisfaction of hospital foodservice in a government hospital
publisher Persatuan Pemakanan Malaysia
publishDate 2020
url http://psasir.upm.edu.my/id/eprint/88422/1/ABSTRACT.pdf
http://psasir.upm.edu.my/id/eprint/88422/
https://nutriweb.org.my/mjn/2020.php
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score 13.211869

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