Chalet and resort guests expectation and perception of the quality factors using SERVQUAL dimension
This article propagates the guests feedback on tourism experience based on the three major quality factors: service, facility, and location. We employ a descriptive quantitative survey and utilize five dimensions of SERVQUAL to determine guests expectation and perception from lodging experience offe...
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| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Ubiquity Press
2020
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| Online Access: | http://psasir.upm.edu.my/id/eprint/88110/1/ABSTRACT.pdf http://psasir.upm.edu.my/id/eprint/88110/ https://ejmcm.com/article_1542.html |
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