Customer perception on service quality for Bayu Balau Beach Resort (hotel & chalet) / Mohammad Nur Asyraf Md Sahlan
Quality of service is intangible to understand and measure but it should have tool in measure the quality for service provider to understand what their customer want. Bayu Balau Beach Resort is mid-scale hotel that still finding that what their guest see through their product in measure their servic...
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| Format: | Thesis |
| Language: | English |
| Published: |
2017
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| Online Access: | https://ir.uitm.edu.my/id/eprint/89264/2/89264.pdf https://ir.uitm.edu.my/id/eprint/89264/ |
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