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Critical Success Factors in the Implementation of Quality Systems in the Distribution Sector of the Oil Industry in Malaysia

The distribution sector of the oil industry in Malaysia, encompassing a sample of nine distribution worksites, was studied to investigate what the Critical Success Factors (CSFs) in the implementation of quality systems to ISO 9000 were. The data sought would be the C SFs and the leadership qual...

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Main Author: Omar, Mohd Yusof
Format: Thesis
Language:English
English
Published: 1998
Online Access:http://psasir.upm.edu.my/id/eprint/8213/1/FEM_1998_1_A.pdf
http://psasir.upm.edu.my/id/eprint/8213/
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spelling my.upm.eprints.82132011-01-07T02:41:41Z http://psasir.upm.edu.my/id/eprint/8213/ Critical Success Factors in the Implementation of Quality Systems in the Distribution Sector of the Oil Industry in Malaysia Omar, Mohd Yusof The distribution sector of the oil industry in Malaysia, encompassing a sample of nine distribution worksites, was studied to investigate what the Critical Success Factors (CSFs) in the implementation of quality systems to ISO 9000 were. The data sought would be the C SFs and the leadership qualities that consistently determine the success of the implementation. One hundred and nine-three staff at nine locations were observed. The study was carried out in two phases. The first phase was spent identifying the CSFs in the implementation of quality systems through readings and observation. The second phase was spent validating and testing the reliability of the hypothesis at eight distribution worksites. Results of the baseline assessment were statistically analysed utilising the SAS software. Descriptive statistics were derived from the observed data. The multivariate statistical procedures of principal component analysis (PCA) and factor analysis were adopted. Through the PCA the identified seventeen leadership qualities [adapted from Jameson and Soule ('91 )] were reduced to twelve. They were: ability to organise, resolution of complaints, leadership among peers, helpfulness, written ability, open-mindedness, respect/consideration for others, diplomacy and tact, situation handling, positive influence on others, respect from co-workers and dealing with issues. The PCA also reduced the ten identified CSFs to five. They were: sense of urgency, sense of co-operation, team work, cohesiveness and participation consciousness. Only factors with positive eigenvalues were considered because that would explain one hundred percent of the total variance in the data. To recapitulate, the hypothesis for the research is that the successful implementation of quality systems is a function of the degree of existence of these CSFs and of the leadership qualities of the worksite managers. The CSFs and leadership qualities were, therefore, valid because certification was awarded to each distribution worksite each time identified gaps from the baseline assessments at each site (against the CSFs and leadership qualities) were remedied. 1998 Thesis NonPeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/8213/1/FEM_1998_1_A.pdf Omar, Mohd Yusof (1998) Critical Success Factors in the Implementation of Quality Systems in the Distribution Sector of the Oil Industry in Malaysia. PhD thesis, Universiti Putra Malaysia. English
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
language English
English
description The distribution sector of the oil industry in Malaysia, encompassing a sample of nine distribution worksites, was studied to investigate what the Critical Success Factors (CSFs) in the implementation of quality systems to ISO 9000 were. The data sought would be the C SFs and the leadership qualities that consistently determine the success of the implementation. One hundred and nine-three staff at nine locations were observed. The study was carried out in two phases. The first phase was spent identifying the CSFs in the implementation of quality systems through readings and observation. The second phase was spent validating and testing the reliability of the hypothesis at eight distribution worksites. Results of the baseline assessment were statistically analysed utilising the SAS software. Descriptive statistics were derived from the observed data. The multivariate statistical procedures of principal component analysis (PCA) and factor analysis were adopted. Through the PCA the identified seventeen leadership qualities [adapted from Jameson and Soule ('91 )] were reduced to twelve. They were: ability to organise, resolution of complaints, leadership among peers, helpfulness, written ability, open-mindedness, respect/consideration for others, diplomacy and tact, situation handling, positive influence on others, respect from co-workers and dealing with issues. The PCA also reduced the ten identified CSFs to five. They were: sense of urgency, sense of co-operation, team work, cohesiveness and participation consciousness. Only factors with positive eigenvalues were considered because that would explain one hundred percent of the total variance in the data. To recapitulate, the hypothesis for the research is that the successful implementation of quality systems is a function of the degree of existence of these CSFs and of the leadership qualities of the worksite managers. The CSFs and leadership qualities were, therefore, valid because certification was awarded to each distribution worksite each time identified gaps from the baseline assessments at each site (against the CSFs and leadership qualities) were remedied.
format Thesis
author Omar, Mohd Yusof
spellingShingle Omar, Mohd Yusof
Critical Success Factors in the Implementation of Quality Systems in the Distribution Sector of the Oil Industry in Malaysia
author_facet Omar, Mohd Yusof
author_sort Omar, Mohd Yusof
title Critical Success Factors in the Implementation of Quality Systems in the Distribution Sector of the Oil Industry in Malaysia
title_short Critical Success Factors in the Implementation of Quality Systems in the Distribution Sector of the Oil Industry in Malaysia
title_full Critical Success Factors in the Implementation of Quality Systems in the Distribution Sector of the Oil Industry in Malaysia
title_fullStr Critical Success Factors in the Implementation of Quality Systems in the Distribution Sector of the Oil Industry in Malaysia
title_full_unstemmed Critical Success Factors in the Implementation of Quality Systems in the Distribution Sector of the Oil Industry in Malaysia
title_sort critical success factors in the implementation of quality systems in the distribution sector of the oil industry in malaysia
publishDate 1998
url http://psasir.upm.edu.my/id/eprint/8213/1/FEM_1998_1_A.pdf
http://psasir.upm.edu.my/id/eprint/8213/
_version_ 1643823950665351168
score 13.211869

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