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Ethnic variations of values, emotional intelligence, and job performance: the case of a multinational subsidiary in a multi-ethnic context

This study examines the relationship between individual and cultural values, emotional intelligence (EI) and job performance across three major ethnic groups in a multinational subsidiary in Malaysia. Multinational subsidiaries in ethnically diverse host country such as Malaysia face increasing chal...

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Main Authors: Zawawi, Dahlia, Tsang, Denise, Mustaffa, Zaidah, Rodriguez, Adriana Maria Ortega
Format: Article
Published: Faculty of Economics and Business, Universiti Malaysia Sarawak 2019
Online Access:http://psasir.upm.edu.my/id/eprint/79730/
http://www.ijbs.unimas.my/index.php/volume-11-20/volume-20-no-2-2019/610-ethnic-variations-of-values-emotional-intelligence-and-job-performance-the-case-of-a-multinational-subsidiary-in-a-multi-ethnic-context
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spelling my.upm.eprints.797302022-10-31T02:47:08Z http://psasir.upm.edu.my/id/eprint/79730/ Ethnic variations of values, emotional intelligence, and job performance: the case of a multinational subsidiary in a multi-ethnic context Zawawi, Dahlia Tsang, Denise Mustaffa, Zaidah Rodriguez, Adriana Maria Ortega This study examines the relationship between individual and cultural values, emotional intelligence (EI) and job performance across three major ethnic groups in a multinational subsidiary in Malaysia. Multinational subsidiaries in ethnically diverse host country such as Malaysia face increasing challenges of managing highperformance employees. Malaysia has hosted foreign direct investment since the 1970s and presents a unique context to explicate the limited attention of intra-national variations in international management research. The study presents a quantitative analysis of a sample of 156 managers in a multinational subsidiary, examining the association between cultural values, individual values, emotional intelligence and individual level job performance across three major ethnic groups – Malay, Chinese and Indian. Findings from this study have identified several variations in values held individually and the ones practised within a culture. Basically, the link between individual values, emotional intelligence, and job performance is highlighted while at the same time the indication of the idea that emotional intelligence is interconnected to the ethnic groups is provided. Faculty of Economics and Business, Universiti Malaysia Sarawak 2019 Article PeerReviewed Zawawi, Dahlia and Tsang, Denise and Mustaffa, Zaidah and Rodriguez, Adriana Maria Ortega (2019) Ethnic variations of values, emotional intelligence, and job performance: the case of a multinational subsidiary in a multi-ethnic context. International Journal of Business and Society, 20 (2). pp. 755-774. ISSN 1511-6670 http://www.ijbs.unimas.my/index.php/volume-11-20/volume-20-no-2-2019/610-ethnic-variations-of-values-emotional-intelligence-and-job-performance-the-case-of-a-multinational-subsidiary-in-a-multi-ethnic-context
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
description This study examines the relationship between individual and cultural values, emotional intelligence (EI) and job performance across three major ethnic groups in a multinational subsidiary in Malaysia. Multinational subsidiaries in ethnically diverse host country such as Malaysia face increasing challenges of managing highperformance employees. Malaysia has hosted foreign direct investment since the 1970s and presents a unique context to explicate the limited attention of intra-national variations in international management research. The study presents a quantitative analysis of a sample of 156 managers in a multinational subsidiary, examining the association between cultural values, individual values, emotional intelligence and individual level job performance across three major ethnic groups – Malay, Chinese and Indian. Findings from this study have identified several variations in values held individually and the ones practised within a culture. Basically, the link between individual values, emotional intelligence, and job performance is highlighted while at the same time the indication of the idea that emotional intelligence is interconnected to the ethnic groups is provided.
format Article
author Zawawi, Dahlia
Tsang, Denise
Mustaffa, Zaidah
Rodriguez, Adriana Maria Ortega
spellingShingle Zawawi, Dahlia
Tsang, Denise
Mustaffa, Zaidah
Rodriguez, Adriana Maria Ortega
Ethnic variations of values, emotional intelligence, and job performance: the case of a multinational subsidiary in a multi-ethnic context
author_facet Zawawi, Dahlia
Tsang, Denise
Mustaffa, Zaidah
Rodriguez, Adriana Maria Ortega
author_sort Zawawi, Dahlia
title Ethnic variations of values, emotional intelligence, and job performance: the case of a multinational subsidiary in a multi-ethnic context
title_short Ethnic variations of values, emotional intelligence, and job performance: the case of a multinational subsidiary in a multi-ethnic context
title_full Ethnic variations of values, emotional intelligence, and job performance: the case of a multinational subsidiary in a multi-ethnic context
title_fullStr Ethnic variations of values, emotional intelligence, and job performance: the case of a multinational subsidiary in a multi-ethnic context
title_full_unstemmed Ethnic variations of values, emotional intelligence, and job performance: the case of a multinational subsidiary in a multi-ethnic context
title_sort ethnic variations of values, emotional intelligence, and job performance: the case of a multinational subsidiary in a multi-ethnic context
publisher Faculty of Economics and Business, Universiti Malaysia Sarawak
publishDate 2019
url http://psasir.upm.edu.my/id/eprint/79730/
http://www.ijbs.unimas.my/index.php/volume-11-20/volume-20-no-2-2019/610-ethnic-variations-of-values-emotional-intelligence-and-job-performance-the-case-of-a-multinational-subsidiary-in-a-multi-ethnic-context
_version_ 1748704617595666432
score 13.211869

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