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Differences between service quality and customer satisfaction: implications from tourism industry

This study investigated the effects of Enterococcus faecalis on digestive enzyme activities and short‐chain fatty acid production in fish intestine, resistance against Aeromonas hydrophila and humoral immunity response by 3 experiments on Javanes carp (Puntius gonionotus). The experiment 1 revealed...

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Main Authors: Sherbini, Ayman, Abdul Aziz, Yuhanis, Md Sidin, Samsinar, Raja Yusof, Raja Nerina
Format: Article
Language:English
Published: Serials Publications 2017
Online Access:http://psasir.upm.edu.my/id/eprint/61474/1/Differences%20between%20service%20quality%20and%20customer%20satisfaction.pdf
http://psasir.upm.edu.my/id/eprint/61474/
http://www.serialsjournals.com/serialjournalmanager/pdf/1514443031.pdf
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spelling my.upm.eprints.614742018-05-28T02:24:20Z http://psasir.upm.edu.my/id/eprint/61474/ Differences between service quality and customer satisfaction: implications from tourism industry Sherbini, Ayman Abdul Aziz, Yuhanis Md Sidin, Samsinar Raja Yusof, Raja Nerina This study investigated the effects of Enterococcus faecalis on digestive enzyme activities and short‐chain fatty acid production in fish intestine, resistance against Aeromonas hydrophila and humoral immunity response by 3 experiments on Javanes carp (Puntius gonionotus). The experiment 1 revealed that diet supplemented with E. faecalis significantly (P < 0.05) increased protease and lipase activities compared to control fed fish. Moreover, E. faecalis supplementation significantly enhanced the production of propionic and butyric acid in the intestine, while no significant difference (P > 0.05) in acetic acid production was observed. In the challenge study (experiment 2), fish were injected (intraperitoneal) with 107 A. hydrophila per ml and survival was significantly improved when fish were fed diet supplemented with E. faecalis compared to control fish. In experiment 3, dietary E. faecalis affected immune system response as fish fed the probiont and exposed to 106 A. hydrophila per ml displayed significantly elevated antibody levels compared to control fed fish. Fish fed diet supplemented with E. faecalis but not exposed to the pathogen revealed significantly higher antibody level than control fish (P < 0.05). Therefore, E. faecalis can be used as a probiotic in Javanese carp farming. Serials Publications 2017 Article PeerReviewed text en http://psasir.upm.edu.my/id/eprint/61474/1/Differences%20between%20service%20quality%20and%20customer%20satisfaction.pdf Sherbini, Ayman and Abdul Aziz, Yuhanis and Md Sidin, Samsinar and Raja Yusof, Raja Nerina (2017) Differences between service quality and customer satisfaction: implications from tourism industry. International Journal of Applied Business and Economic Research, 15 (24). pp. 343-360. ISSN 0972-7302 http://www.serialsjournals.com/serialjournalmanager/pdf/1514443031.pdf
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
language English
description This study investigated the effects of Enterococcus faecalis on digestive enzyme activities and short‐chain fatty acid production in fish intestine, resistance against Aeromonas hydrophila and humoral immunity response by 3 experiments on Javanes carp (Puntius gonionotus). The experiment 1 revealed that diet supplemented with E. faecalis significantly (P < 0.05) increased protease and lipase activities compared to control fed fish. Moreover, E. faecalis supplementation significantly enhanced the production of propionic and butyric acid in the intestine, while no significant difference (P > 0.05) in acetic acid production was observed. In the challenge study (experiment 2), fish were injected (intraperitoneal) with 107 A. hydrophila per ml and survival was significantly improved when fish were fed diet supplemented with E. faecalis compared to control fish. In experiment 3, dietary E. faecalis affected immune system response as fish fed the probiont and exposed to 106 A. hydrophila per ml displayed significantly elevated antibody levels compared to control fed fish. Fish fed diet supplemented with E. faecalis but not exposed to the pathogen revealed significantly higher antibody level than control fish (P < 0.05). Therefore, E. faecalis can be used as a probiotic in Javanese carp farming.
format Article
author Sherbini, Ayman
Abdul Aziz, Yuhanis
Md Sidin, Samsinar
Raja Yusof, Raja Nerina
spellingShingle Sherbini, Ayman
Abdul Aziz, Yuhanis
Md Sidin, Samsinar
Raja Yusof, Raja Nerina
Differences between service quality and customer satisfaction: implications from tourism industry
author_facet Sherbini, Ayman
Abdul Aziz, Yuhanis
Md Sidin, Samsinar
Raja Yusof, Raja Nerina
author_sort Sherbini, Ayman
title Differences between service quality and customer satisfaction: implications from tourism industry
title_short Differences between service quality and customer satisfaction: implications from tourism industry
title_full Differences between service quality and customer satisfaction: implications from tourism industry
title_fullStr Differences between service quality and customer satisfaction: implications from tourism industry
title_full_unstemmed Differences between service quality and customer satisfaction: implications from tourism industry
title_sort differences between service quality and customer satisfaction: implications from tourism industry
publisher Serials Publications
publishDate 2017
url http://psasir.upm.edu.my/id/eprint/61474/1/Differences%20between%20service%20quality%20and%20customer%20satisfaction.pdf
http://psasir.upm.edu.my/id/eprint/61474/
http://www.serialsjournals.com/serialjournalmanager/pdf/1514443031.pdf
_version_ 1643837560788615168
score 13.211869

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