A respecification and extension of DeLone and McLean model of IS success in the citizen-centric e-governance
Citizen-centric e-governance is an emerging approach in the case of designing and implementing the e-governance systems with the specific focus on the effectiveness. Based on this perspective, the citizens' needs and values on e-governance have to be put first to make these systems effective. T...
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| Main Authors: | , , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
IEEE
2011
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| Online Access: | http://psasir.upm.edu.my/id/eprint/56529/1/A%20respecification%20and%20extension%20of%20DeLone%20and%20McLean%20model%20of%20IS%20success%20in%20the%20citizen-centric%20e-governance.pdf http://psasir.upm.edu.my/id/eprint/56529/ |
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| Summary: | Citizen-centric e-governance is an emerging approach in the case of designing and implementing the e-governance systems with the specific focus on the effectiveness. Based on this perspective, the citizens' needs and values on e-governance have to be put first to make these systems effective. This study is an attempt to explore and propose the needs and values of citizens on the e-governance systems based on the determinants of information system (IS) success in the DeLone and McLean 2003 (D&M 2003) model of IS success. After conducting a comprehensive literature review, this study proposed new determinants of e-governance success and the citizen-centric e-governance success model. This model can be considered as the respecified and extended model of D&M 2003 model of IS success in the specific context of the citizen-centric e-governance systems. |
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