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E-complaint system for internal customer in Royal Malaysian Police Force using formal language method

The effectiveness to respond to customers' feedback also depends on an effective workflow. By having an effective method and workflow, the management can response immediately, hence improves the quality of services and facilities offered. The aim of this paper is to analyze the development of a...

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Main Authors: Mohd Abbas, Fathuddin, Mohd Sani, Nor Fazlida, Bujang, Hanafi, Supu, Mohd Suzlezan, Sidi, Fatimah
Format: Article
Language:English
Published: INSInet Publications 2013
Online Access:http://psasir.upm.edu.my/id/eprint/30664/1/E.pdf
http://psasir.upm.edu.my/id/eprint/30664/
http://ajbasweb.com/old/ajbas/2013/March/375-384.pdf
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spelling my.upm.eprints.306642015-10-07T08:05:12Z http://psasir.upm.edu.my/id/eprint/30664/ E-complaint system for internal customer in Royal Malaysian Police Force using formal language method Mohd Abbas, Fathuddin Mohd Sani, Nor Fazlida Bujang, Hanafi Supu, Mohd Suzlezan Sidi, Fatimah The effectiveness to respond to customers' feedback also depends on an effective workflow. By having an effective method and workflow, the management can response immediately, hence improves the quality of services and facilities offered. The aim of this paper is to analyze the development of a complaint management system that uses formal language theory methodology. The E-Complaint System is been developed to use by the internal staff in the Royal Malaysian Police Force (PDRM). Before starting to develop the system, we try to model the system's flow using two type of method, i.e. the Deterministic Finite Automaton (DFA) and Non-deterministic Finite Automaton (NFA). The selected method to be used is the DFA, because it has a clear direction of each step. Among the function in the systems are Complaint Form, Review Complaint Status, Manage Complaint Process and the Email Form. INSInet Publications 2013-04 Article PeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/30664/1/E.pdf Mohd Abbas, Fathuddin and Mohd Sani, Nor Fazlida and Bujang, Hanafi and Supu, Mohd Suzlezan and Sidi, Fatimah (2013) E-complaint system for internal customer in Royal Malaysian Police Force using formal language method. Australian Journal of Basic and Applied Sciences, 7 (4). pp. 375-384. ISSN 1991-8178 http://ajbasweb.com/old/ajbas/2013/March/375-384.pdf
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
language English
description The effectiveness to respond to customers' feedback also depends on an effective workflow. By having an effective method and workflow, the management can response immediately, hence improves the quality of services and facilities offered. The aim of this paper is to analyze the development of a complaint management system that uses formal language theory methodology. The E-Complaint System is been developed to use by the internal staff in the Royal Malaysian Police Force (PDRM). Before starting to develop the system, we try to model the system's flow using two type of method, i.e. the Deterministic Finite Automaton (DFA) and Non-deterministic Finite Automaton (NFA). The selected method to be used is the DFA, because it has a clear direction of each step. Among the function in the systems are Complaint Form, Review Complaint Status, Manage Complaint Process and the Email Form.
format Article
author Mohd Abbas, Fathuddin
Mohd Sani, Nor Fazlida
Bujang, Hanafi
Supu, Mohd Suzlezan
Sidi, Fatimah
spellingShingle Mohd Abbas, Fathuddin
Mohd Sani, Nor Fazlida
Bujang, Hanafi
Supu, Mohd Suzlezan
Sidi, Fatimah
E-complaint system for internal customer in Royal Malaysian Police Force using formal language method
author_facet Mohd Abbas, Fathuddin
Mohd Sani, Nor Fazlida
Bujang, Hanafi
Supu, Mohd Suzlezan
Sidi, Fatimah
author_sort Mohd Abbas, Fathuddin
title E-complaint system for internal customer in Royal Malaysian Police Force using formal language method
title_short E-complaint system for internal customer in Royal Malaysian Police Force using formal language method
title_full E-complaint system for internal customer in Royal Malaysian Police Force using formal language method
title_fullStr E-complaint system for internal customer in Royal Malaysian Police Force using formal language method
title_full_unstemmed E-complaint system for internal customer in Royal Malaysian Police Force using formal language method
title_sort e-complaint system for internal customer in royal malaysian police force using formal language method
publisher INSInet Publications
publishDate 2013
url http://psasir.upm.edu.my/id/eprint/30664/1/E.pdf
http://psasir.upm.edu.my/id/eprint/30664/
http://ajbasweb.com/old/ajbas/2013/March/375-384.pdf
_version_ 1643830127018115072
score 13.211869

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