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Determinants of intention to leave a non-managerial job in the fast-food industry of West Malaysia.

Purpose: The purpose of this paper is to examine determinants of an intention to quit a job held by non-managerial staff in the Malaysian fast food industry. It examines issues such as job stress and peer groups. Design/methodology/approach: A quantitative analysis of 806 respondents working in inte...

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Main Authors: Ghazali, Hazrina, Ryan, Chris, Mohsin, Asad
Format: Article
Language:English
English
Published: Emerald 2011
Online Access:http://psasir.upm.edu.my/id/eprint/24205/1/Determinants%20of%20intention%20to%20leave%20a%20non.pdf
http://psasir.upm.edu.my/id/eprint/24205/
http://www.emeraldinsight.com/
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spelling my.upm.eprints.242052015-11-26T08:31:07Z http://psasir.upm.edu.my/id/eprint/24205/ Determinants of intention to leave a non-managerial job in the fast-food industry of West Malaysia. Ghazali, Hazrina Ryan, Chris Mohsin, Asad Purpose: The purpose of this paper is to examine determinants of an intention to quit a job held by non-managerial staff in the Malaysian fast food industry. It examines issues such as job stress and peer groups. Design/methodology/approach: A quantitative analysis of 806 respondents working in international fast food chains was undertaken following an initial semi-structured interview process with managers. Findings: Of the total sample, 20 percent were found to think frequently about leaving their job, while a further 20 percent were described as being committed to their employment. High intent to leave scorers were found to be influenced by friends, but also feeling job stress and "being burnt out". Research limitations/implications: The findings may relate solely to fast food outlets in Peninsular Malaya due to cultural issues related to the Islamic nature of Malaysian society. Practical implications: Fast food managers need to consider employees as part of a team and not simply as individuals, and it was found that friendship ties emerged as a significant variable in determining intention to leave a job. Social implications: Malaysian fast food outlets near places of worship that make it easier for employees to fulfil religious obligations may find it easier to retain staff. Originality/value: This is thought to be the first study of the Malaysian fast food industry and labour turnover. Emerald 2011 Article PeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/24205/1/Determinants%20of%20intention%20to%20leave%20a%20non.pdf Ghazali, Hazrina and Ryan, Chris and Mohsin, Asad (2011) Determinants of intention to leave a non-managerial job in the fast-food industry of West Malaysia. International Journal of Contemporary Hospitality Management, 23 (3). pp. 344-360. ISSN 0959-6119 http://www.emeraldinsight.com/ 10.1108/09596111111122523 English
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
language English
English
description Purpose: The purpose of this paper is to examine determinants of an intention to quit a job held by non-managerial staff in the Malaysian fast food industry. It examines issues such as job stress and peer groups. Design/methodology/approach: A quantitative analysis of 806 respondents working in international fast food chains was undertaken following an initial semi-structured interview process with managers. Findings: Of the total sample, 20 percent were found to think frequently about leaving their job, while a further 20 percent were described as being committed to their employment. High intent to leave scorers were found to be influenced by friends, but also feeling job stress and "being burnt out". Research limitations/implications: The findings may relate solely to fast food outlets in Peninsular Malaya due to cultural issues related to the Islamic nature of Malaysian society. Practical implications: Fast food managers need to consider employees as part of a team and not simply as individuals, and it was found that friendship ties emerged as a significant variable in determining intention to leave a job. Social implications: Malaysian fast food outlets near places of worship that make it easier for employees to fulfil religious obligations may find it easier to retain staff. Originality/value: This is thought to be the first study of the Malaysian fast food industry and labour turnover.
format Article
author Ghazali, Hazrina
Ryan, Chris
Mohsin, Asad
spellingShingle Ghazali, Hazrina
Ryan, Chris
Mohsin, Asad
Determinants of intention to leave a non-managerial job in the fast-food industry of West Malaysia.
author_facet Ghazali, Hazrina
Ryan, Chris
Mohsin, Asad
author_sort Ghazali, Hazrina
title Determinants of intention to leave a non-managerial job in the fast-food industry of West Malaysia.
title_short Determinants of intention to leave a non-managerial job in the fast-food industry of West Malaysia.
title_full Determinants of intention to leave a non-managerial job in the fast-food industry of West Malaysia.
title_fullStr Determinants of intention to leave a non-managerial job in the fast-food industry of West Malaysia.
title_full_unstemmed Determinants of intention to leave a non-managerial job in the fast-food industry of West Malaysia.
title_sort determinants of intention to leave a non-managerial job in the fast-food industry of west malaysia.
publisher Emerald
publishDate 2011
url http://psasir.upm.edu.my/id/eprint/24205/1/Determinants%20of%20intention%20to%20leave%20a%20non.pdf
http://psasir.upm.edu.my/id/eprint/24205/
http://www.emeraldinsight.com/
_version_ 1643828291183837184
score 13.211869

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