Exploring the Factors Affecting Telemedicine Adoption by Integrating UTAUT2 and IS Success Model: A Hybrid SEM-ANN Approach

Telemedicine adoption has steadily grown due to its ability to provide accessible and cost-effective healthcare services. However, individuals' adoption rate still faces challenges, necessitating a comprehensive understanding of the factors influencing their adoption. This article explores the...

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Main Authors: Thabet Z., Albashtawi S., Ansari H., Al-Emran M., Al-Sharafi M.A., Alqudah A.A.
Other Authors: 57848419100
Format: Article
Published: Institute of Electrical and Electronics Engineers Inc. 2025
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spelling my.uniten.dspace-371912025-03-03T15:48:28Z Exploring the Factors Affecting Telemedicine Adoption by Integrating UTAUT2 and IS Success Model: A Hybrid SEM-ANN Approach Thabet Z. Albashtawi S. Ansari H. Al-Emran M. Al-Sharafi M.A. Alqudah A.A. 57848419100 58298730300 58298356600 56593108000 57196477711 57222525211 Behavioral research Cost effectiveness Decision making Digital storage Information systems Information use Network security Reliability theory Telemedicine Artificial neural network Behavioral science Information systems success models Medical services PLS?structural equation modeling Privacy Security Structural equation models Telemedicine adoption The unified theory of acceptance and use of technology(UTAUT) Unified theory of acceptance and use of technology (UTAUT2) Neural networks Telemedicine adoption has steadily grown due to its ability to provide accessible and cost-effective healthcare services. However, individuals' adoption rate still faces challenges, necessitating a comprehensive understanding of the factors influencing their adoption. This article explores the factors affecting telemedicine adoption by integrating Unified Theory of Acceptance and Use of Technology, the Information System success model, and perceived security. The integrated model is evaluated using a hybrid structural equation modeling-artificial neural network (ANN) technique based on data collected from 152 individuals. The results showed that performance expectancy, hedonic motivation, perceived security, and user satisfaction significantly drive telemedicine adoption. Additionally, user satisfaction is affected substantially by information quality, system quality, and service quality. However, effort expectancy, social influence, and facilitating conditions do not significantly impact telemedicine adoption. The ANN findings revealed that user satisfaction is the most important driver for telemedicine adoption, with a normalized importance of 100%. This article contributes to telemedicine literature by providing a comprehensive framework that combines two well-established theories, offering insights into the multifaceted factors affecting telemedicine adoption. The findings also provide practical implications for decision-makers, policymakers, telemedicine service providers, software companies, and developers, emphasizing the importance of addressing the identified factors to promote widespread telemedicine adoption and ensure its long-term success. ? 1988-2012 IEEE. Final 2025-03-03T07:48:28Z 2025-03-03T07:48:28Z 2024 Article 10.1109/TEM.2023.3296132 2-s2.0-85165866686 https://www.scopus.com/inward/record.uri?eid=2-s2.0-85165866686&doi=10.1109%2fTEM.2023.3296132&partnerID=40&md5=9a78ce06c15fcbe3746c5f73e5372115 https://irepository.uniten.edu.my/handle/123456789/37191 71 8938 8950 Institute of Electrical and Electronics Engineers Inc. Scopus
institution Universiti Tenaga Nasional
building UNITEN Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Tenaga Nasional
content_source UNITEN Institutional Repository
url_provider http://dspace.uniten.edu.my/
topic Behavioral research
Cost effectiveness
Decision making
Digital storage
Information systems
Information use
Network security
Reliability theory
Telemedicine
Artificial neural network
Behavioral science
Information systems success models
Medical services
PLS?structural equation modeling
Privacy
Security
Structural equation models
Telemedicine adoption
The unified theory of acceptance and use of technology(UTAUT)
Unified theory of acceptance and use of technology (UTAUT2)
Neural networks
spellingShingle Behavioral research
Cost effectiveness
Decision making
Digital storage
Information systems
Information use
Network security
Reliability theory
Telemedicine
Artificial neural network
Behavioral science
Information systems success models
Medical services
PLS?structural equation modeling
Privacy
Security
Structural equation models
Telemedicine adoption
The unified theory of acceptance and use of technology(UTAUT)
Unified theory of acceptance and use of technology (UTAUT2)
Neural networks
Thabet Z.
Albashtawi S.
Ansari H.
Al-Emran M.
Al-Sharafi M.A.
Alqudah A.A.
Exploring the Factors Affecting Telemedicine Adoption by Integrating UTAUT2 and IS Success Model: A Hybrid SEM-ANN Approach
description Telemedicine adoption has steadily grown due to its ability to provide accessible and cost-effective healthcare services. However, individuals' adoption rate still faces challenges, necessitating a comprehensive understanding of the factors influencing their adoption. This article explores the factors affecting telemedicine adoption by integrating Unified Theory of Acceptance and Use of Technology, the Information System success model, and perceived security. The integrated model is evaluated using a hybrid structural equation modeling-artificial neural network (ANN) technique based on data collected from 152 individuals. The results showed that performance expectancy, hedonic motivation, perceived security, and user satisfaction significantly drive telemedicine adoption. Additionally, user satisfaction is affected substantially by information quality, system quality, and service quality. However, effort expectancy, social influence, and facilitating conditions do not significantly impact telemedicine adoption. The ANN findings revealed that user satisfaction is the most important driver for telemedicine adoption, with a normalized importance of 100%. This article contributes to telemedicine literature by providing a comprehensive framework that combines two well-established theories, offering insights into the multifaceted factors affecting telemedicine adoption. The findings also provide practical implications for decision-makers, policymakers, telemedicine service providers, software companies, and developers, emphasizing the importance of addressing the identified factors to promote widespread telemedicine adoption and ensure its long-term success. ? 1988-2012 IEEE.
author2 57848419100
author_facet 57848419100
Thabet Z.
Albashtawi S.
Ansari H.
Al-Emran M.
Al-Sharafi M.A.
Alqudah A.A.
format Article
author Thabet Z.
Albashtawi S.
Ansari H.
Al-Emran M.
Al-Sharafi M.A.
Alqudah A.A.
author_sort Thabet Z.
title Exploring the Factors Affecting Telemedicine Adoption by Integrating UTAUT2 and IS Success Model: A Hybrid SEM-ANN Approach
title_short Exploring the Factors Affecting Telemedicine Adoption by Integrating UTAUT2 and IS Success Model: A Hybrid SEM-ANN Approach
title_full Exploring the Factors Affecting Telemedicine Adoption by Integrating UTAUT2 and IS Success Model: A Hybrid SEM-ANN Approach
title_fullStr Exploring the Factors Affecting Telemedicine Adoption by Integrating UTAUT2 and IS Success Model: A Hybrid SEM-ANN Approach
title_full_unstemmed Exploring the Factors Affecting Telemedicine Adoption by Integrating UTAUT2 and IS Success Model: A Hybrid SEM-ANN Approach
title_sort exploring the factors affecting telemedicine adoption by integrating utaut2 and is success model: a hybrid sem-ann approach
publisher Institute of Electrical and Electronics Engineers Inc.
publishDate 2025
_version_ 1826077385529753600
score 13.244413