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Formulation of an AI-Based Call Analytics Model for Analysing Mixed-Language Customer Calls

In this modern age, customer service management is often considered to require more digital communications, such as email and the web. Phone calls are the most reliable way for customers to request services and information directly at an instantaneous rate. However, for companies operating in Malays...

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書目詳細資料
Main Authors:	Dewi D.A., Salleh F.H.M., Nazeri S., Azmi N.N.
其他作者:	55012068200
格式:	Conference paper
出版:	Springer Science and Business Media Deutschland GmbH 2025
主題:	Deep neural networks Electric utilities Emotion Recognition Analytic modeling Customer service management Electricity supply Energy Malay languages Malaysia Modern ages Phone calls Sentiment analysis Supply industry Sales
標簽:	添加標簽沒有標簽, 成為第一個標記此記錄!

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