Formulation of an AI-Based Call Analytics Model for Analysing Mixed-Language Customer Calls
In this modern age, customer service management is often considered to require more digital communications, such as email and the web. Phone calls are the most reliable way for customers to request services and information directly at an instantaneous rate. However, for companies operating in Malays...
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| Format: | Conference paper |
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Springer Science and Business Media Deutschland GmbH
2025
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