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The influence of emotional intelligence and employee motivation on employee performance in telecommunication companies in the sultanate of Oman

This study examines the impact of emotional intelligence (EI) and employee motivation on employee performance within the telecommunication industry in the Sultanate of Oman. The target population consisted of 4344 non-managerial employees across nine telecommunication companies, including Omantel, O...

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Main Authors: Baomar S.M., Islam M.K., Jaaffar A.H.
Other Authors: 59404391400
Format: Article
Published: EnPress Publisher, LLC 2025
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spelling my.uniten.dspace-369172025-03-03T15:45:45Z The influence of emotional intelligence and employee motivation on employee performance in telecommunication companies in the sultanate of Oman Baomar S.M. Islam M.K. Jaaffar A.H. 59404391400 57196413211 58897806500 This study examines the impact of emotional intelligence (EI) and employee motivation on employee performance within the telecommunication industry in the Sultanate of Oman. The target population consisted of 4344 non-managerial employees across nine telecommunication companies, including Omantel, Ooredoo, Vodafone, Oman Broadband Company, Awasr Oman & Co, TEO, Oman Tower Company L.L.C, Helios Tower, and Connect Arabia International. Employing a deductive research approach, finally data were collected via an online survey from 354 respondents. The hypotheses were tested using multiple regression analysis. The results indicate that all dimensions of EI self-awareness, self-regulation, empathy, and social skills positively and significantly influence employee performance, with social skills having the strongest effect. Furthermore, both intrinsic motivation factors, such as work itself and career development, and extrinsic motivation factors, including wages, rewards, working environment, and co-worker relationships, significantly enhance employee performance. The interaction between EI and employee motivation was found to amplify these positive effects. Among control variables, age and education level showed significant impacts, while gender did not. These findings underscore the critical role of both emotional intelligence and motivation in driving employee performance. The study suggests that managers and policymakers should adopt integrated strategies that develop EI competencies and enhance motivational factors to optimize employee performance, thereby contributing to the success of organizations in the telecommunication sector. ? 2024 by author(s). Final 2025-03-03T07:45:45Z 2025-03-03T07:45:45Z 2024 Article 10.24294/jipd.v8i12.8648 2-s2.0-85208636359 https://www.scopus.com/inward/record.uri?eid=2-s2.0-85208636359&doi=10.24294%2fjipd.v8i12.8648&partnerID=40&md5=a9529a6e6668bb2e8b0466419609ea52 https://irepository.uniten.edu.my/handle/123456789/36917 8 12 8648 All Open Access; Gold Open Access EnPress Publisher, LLC Scopus
institution Universiti Tenaga Nasional
building UNITEN Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Tenaga Nasional
content_source UNITEN Institutional Repository
url_provider http://dspace.uniten.edu.my/
description This study examines the impact of emotional intelligence (EI) and employee motivation on employee performance within the telecommunication industry in the Sultanate of Oman. The target population consisted of 4344 non-managerial employees across nine telecommunication companies, including Omantel, Ooredoo, Vodafone, Oman Broadband Company, Awasr Oman & Co, TEO, Oman Tower Company L.L.C, Helios Tower, and Connect Arabia International. Employing a deductive research approach, finally data were collected via an online survey from 354 respondents. The hypotheses were tested using multiple regression analysis. The results indicate that all dimensions of EI self-awareness, self-regulation, empathy, and social skills positively and significantly influence employee performance, with social skills having the strongest effect. Furthermore, both intrinsic motivation factors, such as work itself and career development, and extrinsic motivation factors, including wages, rewards, working environment, and co-worker relationships, significantly enhance employee performance. The interaction between EI and employee motivation was found to amplify these positive effects. Among control variables, age and education level showed significant impacts, while gender did not. These findings underscore the critical role of both emotional intelligence and motivation in driving employee performance. The study suggests that managers and policymakers should adopt integrated strategies that develop EI competencies and enhance motivational factors to optimize employee performance, thereby contributing to the success of organizations in the telecommunication sector. ? 2024 by author(s).
author2 59404391400
author_facet 59404391400
Baomar S.M.
Islam M.K.
Jaaffar A.H.
format Article
author Baomar S.M.
Islam M.K.
Jaaffar A.H.
spellingShingle Baomar S.M.
Islam M.K.
Jaaffar A.H.
The influence of emotional intelligence and employee motivation on employee performance in telecommunication companies in the sultanate of Oman
author_sort Baomar S.M.
title The influence of emotional intelligence and employee motivation on employee performance in telecommunication companies in the sultanate of Oman
title_short The influence of emotional intelligence and employee motivation on employee performance in telecommunication companies in the sultanate of Oman
title_full The influence of emotional intelligence and employee motivation on employee performance in telecommunication companies in the sultanate of Oman
title_fullStr The influence of emotional intelligence and employee motivation on employee performance in telecommunication companies in the sultanate of Oman
title_full_unstemmed The influence of emotional intelligence and employee motivation on employee performance in telecommunication companies in the sultanate of Oman
title_sort influence of emotional intelligence and employee motivation on employee performance in telecommunication companies in the sultanate of oman
publisher EnPress Publisher, LLC
publishDate 2025
_version_ 1825816036198318080
score 13.244413

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