The drivers of ITIL adoption in UNITEN
In driving consistency, efficiency and excellence in managing IT services, Information Technology Infrastructure Library (ITIL) is identified to be the best mechanism. ITIL was introduced more than 20 years ago and since then the usage of ITIL in UK has extended into the private sectors, which inclu...
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2023
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my.uniten.dspace-300732023-12-29T15:44:19Z The drivers of ITIL adoption in UNITEN Saleh J.M. Almsafir M.K. 56266625700 51663261900 Intellectual Capital IT Service Management KPI Organization Size Service Operation Benchmarking Budget control Knowledge management Multimedia services Outsourcing Best practices Information technology infrastructure library (ITIL) Intellectual capital IT service management Key performance indicators Organization sizes Private sectors Service operations Thallium alloys In driving consistency, efficiency and excellence in managing IT services, Information Technology Infrastructure Library (ITIL) is identified to be the best mechanism. ITIL was introduced more than 20 years ago and since then the usage of ITIL in UK has extended into the private sectors, which include companies in Europe and the US. ITIL has become the most prominent method for IT Service Management worldwide. A study is being carried out in UNITEN, a private university in Malaysia to identify the main drivers for the adoption of ITIL. The purpose of this study is to find out the relationship between the drivers and the ITIL adoption in UNITEN. To accomplish this purpose, a set of questionnaire has been developed and distributed. The population for this study is the IT staff in the IT and Multimedia Services Department of UNITEN. Results show that the key performance indicator, intellectual capital and organization size (in terms of annual budget) are positively associated with the adoption of ITIL in UNITEN. The findings of this study would provide valuable information to UNITEN in further exercising ITIL best practices. � 2013 IEEE. Final 2023-12-29T07:44:19Z 2023-12-29T07:44:19Z 2013 Conference paper 10.1109/ACSAT.2013.100 2-s2.0-84904192880 https://www.scopus.com/inward/record.uri?eid=2-s2.0-84904192880&doi=10.1109%2fACSAT.2013.100&partnerID=40&md5=c68606cc8da491d28bee63a3a7a06982 https://irepository.uniten.edu.my/handle/123456789/30073 6836629 479 484 IEEE Computer Society Scopus |
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Intellectual Capital IT Service Management KPI Organization Size Service Operation Benchmarking Budget control Knowledge management Multimedia services Outsourcing Best practices Information technology infrastructure library (ITIL) Intellectual capital IT service management Key performance indicators Organization sizes Private sectors Service operations Thallium alloys |
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Intellectual Capital IT Service Management KPI Organization Size Service Operation Benchmarking Budget control Knowledge management Multimedia services Outsourcing Best practices Information technology infrastructure library (ITIL) Intellectual capital IT service management Key performance indicators Organization sizes Private sectors Service operations Thallium alloys Saleh J.M. Almsafir M.K. The drivers of ITIL adoption in UNITEN |
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In driving consistency, efficiency and excellence in managing IT services, Information Technology Infrastructure Library (ITIL) is identified to be the best mechanism. ITIL was introduced more than 20 years ago and since then the usage of ITIL in UK has extended into the private sectors, which include companies in Europe and the US. ITIL has become the most prominent method for IT Service Management worldwide. A study is being carried out in UNITEN, a private university in Malaysia to identify the main drivers for the adoption of ITIL. The purpose of this study is to find out the relationship between the drivers and the ITIL adoption in UNITEN. To accomplish this purpose, a set of questionnaire has been developed and distributed. The population for this study is the IT staff in the IT and Multimedia Services Department of UNITEN. Results show that the key performance indicator, intellectual capital and organization size (in terms of annual budget) are positively associated with the adoption of ITIL in UNITEN. The findings of this study would provide valuable information to UNITEN in further exercising ITIL best practices. � 2013 IEEE. |
| author2 |
56266625700 |
| author_facet |
56266625700 Saleh J.M. Almsafir M.K. |
| format |
Conference paper |
| author |
Saleh J.M. Almsafir M.K. |
| author_sort |
Saleh J.M. |
| title |
The drivers of ITIL adoption in UNITEN |
| title_short |
The drivers of ITIL adoption in UNITEN |
| title_full |
The drivers of ITIL adoption in UNITEN |
| title_fullStr |
The drivers of ITIL adoption in UNITEN |
| title_full_unstemmed |
The drivers of ITIL adoption in UNITEN |
| title_sort |
drivers of itil adoption in uniten |
| publisher |
IEEE Computer Society |
| publishDate |
2023 |
| _version_ |
1806424352440188928 |
| score |
13.211869 |