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Heuristic Evaluation of Play4Fit Health and Fitness App: A Comparison Between Experts and Novices Evaluators

Heuristic evaluation (HE) can be used to effectively identify usability issues in various interfaces. However, it has not been widely used in evaluating smartphone apps, especially in the health and fitness domain. One reason is the lack of HCI experts, which makes incorporating HE into the desig...

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Main Authors: Mohd Kamal, Othman, Nur Diyana, Rahman
Format: Article
Language:English
Published: 2023
Subjects:
H Social Sciences (General)
Online Access:http://ir.unimas.my/id/eprint/42303/3/Heuristic.pdf
http://ir.unimas.my/id/eprint/42303/
https://journals.itb.ac.id/index.php/jvad/issue/view/1062
https://doi.org/10.5614//j.vad.2023.15.1
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id my.unimas.ir.42303
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spelling my.unimas.ir.423032023-07-17T01:51:43Z http://ir.unimas.my/id/eprint/42303/ Heuristic Evaluation of Play4Fit Health and Fitness App: A Comparison Between Experts and Novices Evaluators Mohd Kamal, Othman Nur Diyana, Rahman H Social Sciences (General) Heuristic evaluation (HE) can be used to effectively identify usability issues in various interfaces. However, it has not been widely used in evaluating smartphone apps, especially in the health and fitness domain. One reason is the lack of HCI experts, which makes incorporating HE into the design process difficult. This paper presents the results of a study that compared HE performed by three HCI experts and three novices in evaluating a gamification app for health and fitness on a smartphone. The study used Smartphone Mobile Application heuRisTics (SMART), which focuses on smartphone apps, and a severity rating scale to determine the severity of the usability issues. These issues were mapped to the SMART heuristic. The findings indicate that novices may identify usability issues that the experts overlooked. While the experts identified eighteen usability issues, the novices found only four; however, the novice’s findings may be used as a substitute for HE when experts are unavailable. Both experts and novices identified two similar usability issues, but their severity ratings differed. One possible solution to address the lack of usability issues identified by novices in HE is to use more novices instead of experts in the evaluation process. 2023 Article PeerReviewed text en http://ir.unimas.my/id/eprint/42303/3/Heuristic.pdf Mohd Kamal, Othman and Nur Diyana, Rahman (2023) Heuristic Evaluation of Play4Fit Health and Fitness App: A Comparison Between Experts and Novices Evaluators. Journal of Visual Art and Design, 15 (1). pp. 14-28. https://journals.itb.ac.id/index.php/jvad/issue/view/1062 https://doi.org/10.5614//j.vad.2023.15.1
institution Universiti Malaysia Sarawak
building Centre for Academic Information Services (CAIS)
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Sarawak
content_source UNIMAS Institutional Repository
url_provider http://ir.unimas.my/
language English
topic H Social Sciences (General)
spellingShingle H Social Sciences (General)
Mohd Kamal, Othman
Nur Diyana, Rahman
Heuristic Evaluation of Play4Fit Health and Fitness App: A Comparison Between Experts and Novices Evaluators
description Heuristic evaluation (HE) can be used to effectively identify usability issues in various interfaces. However, it has not been widely used in evaluating smartphone apps, especially in the health and fitness domain. One reason is the lack of HCI experts, which makes incorporating HE into the design process difficult. This paper presents the results of a study that compared HE performed by three HCI experts and three novices in evaluating a gamification app for health and fitness on a smartphone. The study used Smartphone Mobile Application heuRisTics (SMART), which focuses on smartphone apps, and a severity rating scale to determine the severity of the usability issues. These issues were mapped to the SMART heuristic. The findings indicate that novices may identify usability issues that the experts overlooked. While the experts identified eighteen usability issues, the novices found only four; however, the novice’s findings may be used as a substitute for HE when experts are unavailable. Both experts and novices identified two similar usability issues, but their severity ratings differed. One possible solution to address the lack of usability issues identified by novices in HE is to use more novices instead of experts in the evaluation process.
format Article
author Mohd Kamal, Othman
Nur Diyana, Rahman
author_facet Mohd Kamal, Othman
Nur Diyana, Rahman
author_sort Mohd Kamal, Othman
title Heuristic Evaluation of Play4Fit Health and Fitness App: A Comparison Between Experts and Novices Evaluators
title_short Heuristic Evaluation of Play4Fit Health and Fitness App: A Comparison Between Experts and Novices Evaluators
title_full Heuristic Evaluation of Play4Fit Health and Fitness App: A Comparison Between Experts and Novices Evaluators
title_fullStr Heuristic Evaluation of Play4Fit Health and Fitness App: A Comparison Between Experts and Novices Evaluators
title_full_unstemmed Heuristic Evaluation of Play4Fit Health and Fitness App: A Comparison Between Experts and Novices Evaluators
title_sort heuristic evaluation of play4fit health and fitness app: a comparison between experts and novices evaluators
publishDate 2023
url http://ir.unimas.my/id/eprint/42303/3/Heuristic.pdf
http://ir.unimas.my/id/eprint/42303/
https://journals.itb.ac.id/index.php/jvad/issue/view/1062
https://doi.org/10.5614//j.vad.2023.15.1
_version_ 1772816311020158976
score 13.211869

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