Heuristic Evaluation of Play4Fit Health and Fitness App: A Comparison Between Experts and Novices Evaluators
Heuristic evaluation (HE) can be used to effectively identify usability issues in various interfaces. However, it has not been widely used in evaluating smartphone apps, especially in the health and fitness domain. One reason is the lack of HCI experts, which makes incorporating HE into the desig...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
2023
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| Subjects: | |
| Online Access: | http://ir.unimas.my/id/eprint/42303/3/Heuristic.pdf http://ir.unimas.my/id/eprint/42303/ https://journals.itb.ac.id/index.php/jvad/issue/view/1062 https://doi.org/10.5614//j.vad.2023.15.1 |
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| Summary: | Heuristic evaluation (HE) can be used to effectively identify usability
issues in various interfaces. However, it has not been widely used in evaluating
smartphone apps, especially in the health and fitness domain. One reason is the
lack of HCI experts, which makes incorporating HE into the design process
difficult. This paper presents the results of a study that compared HE performed
by three HCI experts and three novices in evaluating a gamification app for health
and fitness on a smartphone. The study used Smartphone Mobile Application
heuRisTics (SMART), which focuses on smartphone apps, and a severity rating
scale to determine the severity of the usability issues. These issues were mapped
to the SMART heuristic. The findings indicate that novices may identify usability
issues that the experts overlooked. While the experts identified eighteen usability
issues, the novices found only four; however, the novice’s findings may be used
as a substitute for HE when experts are unavailable. Both experts and novices
identified two similar usability issues, but their severity ratings differed. One
possible solution to address the lack of usability issues identified by novices in HE
is to use more novices instead of experts in the evaluation process. |
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