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Measuring Facilities Management Practice and Consumers' Satisfaction: A Case Study of Shopping Malls in Sarawak

This article intends to impart a clearer perception on the satisfactory on consumers' experiences in shopping malls from the facilities management (FM) practices perspective. In achieving commercial prosperity, shopping malls often neglect their obligation to fulfill consumers' satisfactio...

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Main Authors: Adibah, Yusuf, Khairul Aidil Azlin, Abd Rahman, Wan Noor Faaizah, Wan Omar, Nadzirah, Yusuf, Farah, Zaini, Nangkula, Utaberta, Adam Andani, Mohammed
Format: Proceeding
Language:English
Published: EAI 2021
Subjects:
H Social Sciences (General)
Online Access:http://ir.unimas.my/id/eprint/40905/1/Measuring%20Facilities.pdf
http://ir.unimas.my/id/eprint/40905/
https://eudl.eu/proceedings/DESIGN-DECODED/2021
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spelling my.unimas.ir.409052022-12-19T07:33:59Z http://ir.unimas.my/id/eprint/40905/ Measuring Facilities Management Practice and Consumers' Satisfaction: A Case Study of Shopping Malls in Sarawak Adibah, Yusuf Khairul Aidil Azlin, Abd Rahman Wan Noor Faaizah, Wan Omar Nadzirah, Yusuf Farah, Zaini Nangkula, Utaberta Adam Andani, Mohammed H Social Sciences (General) This article intends to impart a clearer perception on the satisfactory on consumers' experiences in shopping malls from the facilities management (FM) practices perspective. In achieving commercial prosperity, shopping malls often neglect their obligation to fulfill consumers' satisfaction experience. Therefore, an integration between Mall and the FM is crucial in order to create functionality and provide significant value to the business and meet consumers' expectations. This study is designed to evaluate the physical facilities of selected shopping malls in Sarawak and to determine the aspects which contribute to the malls' success in meeting consumer needs. Visits to two selected malls and thorough observation of their facilities were documented as findings. A survey on facility management methods in malls was distributed to consumers who visits the selected malls and the results were analysed to determine the study's significance. The findings revealed that physical facilities of the mall, as well as consumer satisfaction, play a role on the reason people prefer one mall over another. EAI 2021-03-25 Proceeding PeerReviewed text en http://ir.unimas.my/id/eprint/40905/1/Measuring%20Facilities.pdf Adibah, Yusuf and Khairul Aidil Azlin, Abd Rahman and Wan Noor Faaizah, Wan Omar and Nadzirah, Yusuf and Farah, Zaini and Nangkula, Utaberta and Adam Andani, Mohammed (2021) Measuring Facilities Management Practice and Consumers' Satisfaction: A Case Study of Shopping Malls in Sarawak. In: Proceedings of the 2nd International Conference on Design Industries & Creative Culture, DESIGN DECODED 2021, 24-25 August 2021, Kedah, Malaysia. https://eudl.eu/proceedings/DESIGN-DECODED/2021
institution Universiti Malaysia Sarawak
building Centre for Academic Information Services (CAIS)
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Sarawak
content_source UNIMAS Institutional Repository
url_provider http://ir.unimas.my/
language English
topic H Social Sciences (General)
spellingShingle H Social Sciences (General)
Adibah, Yusuf
Khairul Aidil Azlin, Abd Rahman
Wan Noor Faaizah, Wan Omar
Nadzirah, Yusuf
Farah, Zaini
Nangkula, Utaberta
Adam Andani, Mohammed
Measuring Facilities Management Practice and Consumers' Satisfaction: A Case Study of Shopping Malls in Sarawak
description This article intends to impart a clearer perception on the satisfactory on consumers' experiences in shopping malls from the facilities management (FM) practices perspective. In achieving commercial prosperity, shopping malls often neglect their obligation to fulfill consumers' satisfaction experience. Therefore, an integration between Mall and the FM is crucial in order to create functionality and provide significant value to the business and meet consumers' expectations. This study is designed to evaluate the physical facilities of selected shopping malls in Sarawak and to determine the aspects which contribute to the malls' success in meeting consumer needs. Visits to two selected malls and thorough observation of their facilities were documented as findings. A survey on facility management methods in malls was distributed to consumers who visits the selected malls and the results were analysed to determine the study's significance. The findings revealed that physical facilities of the mall, as well as consumer satisfaction, play a role on the reason people prefer one mall over another.
format Proceeding
author Adibah, Yusuf
Khairul Aidil Azlin, Abd Rahman
Wan Noor Faaizah, Wan Omar
Nadzirah, Yusuf
Farah, Zaini
Nangkula, Utaberta
Adam Andani, Mohammed
author_facet Adibah, Yusuf
Khairul Aidil Azlin, Abd Rahman
Wan Noor Faaizah, Wan Omar
Nadzirah, Yusuf
Farah, Zaini
Nangkula, Utaberta
Adam Andani, Mohammed
author_sort Adibah, Yusuf
title Measuring Facilities Management Practice and Consumers' Satisfaction: A Case Study of Shopping Malls in Sarawak
title_short Measuring Facilities Management Practice and Consumers' Satisfaction: A Case Study of Shopping Malls in Sarawak
title_full Measuring Facilities Management Practice and Consumers' Satisfaction: A Case Study of Shopping Malls in Sarawak
title_fullStr Measuring Facilities Management Practice and Consumers' Satisfaction: A Case Study of Shopping Malls in Sarawak
title_full_unstemmed Measuring Facilities Management Practice and Consumers' Satisfaction: A Case Study of Shopping Malls in Sarawak
title_sort measuring facilities management practice and consumers' satisfaction: a case study of shopping malls in sarawak
publisher EAI
publishDate 2021
url http://ir.unimas.my/id/eprint/40905/1/Measuring%20Facilities.pdf
http://ir.unimas.my/id/eprint/40905/
https://eudl.eu/proceedings/DESIGN-DECODED/2021
_version_ 1753792656623796224
score 13.211869

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