Competency-based Training and Its Relationships with Training Effectiveness and Organisational Performance in the Oil and Gas Company in Malaysia
The purpose of this research is to determine the relationships between competency-based training (CBT) and training effectiveness in terms of the training outcomes of reaction, learning, behaviour and organisational results of the Kirkpatrick’s evaluation model (Kirkpatrick & Kirkpatrick,...
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| Format: | Thesis |
| Language: | English |
| Published: |
Universiti Malaysia Sarawak
2021
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| Subjects: | |
| Online Access: | http://ir.unimas.my/id/eprint/39215/4/Chong%20Thin%20Kiong.pdf http://ir.unimas.my/id/eprint/39215/ |
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| Summary: | The purpose of this research is to determine the relationships between competency-based
training (CBT) and training effectiveness in terms of the training outcomes of reaction,
learning, behaviour and organisational results of the Kirkpatrick’s evaluation model
(Kirkpatrick & Kirkpatrick, 2006) and the determinants of organisational performance in
terms of productivity, organisational commitment and job satisfaction in the context of the
oil and gas company in Malaysia, an emergent economy. A research design based on the
Saunders Research Onion (Saunders, Lewis & Thornhill, 2012) was applied for this study.
A mixed methodology was used. Data were collected, through close-ended and open-ended
survey questionnaires, from employees and their managers working in the oil and gas
company in Malaysia. The sampling techniques employed were systematic sampling and
purposive sampling. Pearson’s product-moment correlation analysis was applied to test the
hypotheses using SPSS version 23 based on 297 usable responses of the employees to the
close-ended questionnaire while content analysis was applied to manually analyse the 14
usable responses of the managers to the open-ended questionnaire. The findings suggest that
CBT has positive significant relationships with the training outcomes of reaction, learning,
behaviour and results of the Kirkpatrick’s model and with organisational performance in
terms of productivity, organisational commitment and job satisfaction. The results of the
qualitative analysis lend support and reinforce the results of the quantitative study. The
empirical analysis indicates that CBT which measured its relationships with the training
outcomes is effective and add value to organisational performance. Therefore, it is vital for
the company to focus on these critical areas in order to improve their performance. In
addition, the findings in this study contributed to the knowledge, theories and practices of
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CBT with training effectiveness and organisational performance and also have implications
for individual worker, team or group and the organisation. Future research directions
include conducting similar research in other companies in the oil and gas industry in
Malaysia; studying the mediating role of factors in the relationships between CBT and
performance; employing the longitudinal research design to determine the direction and
magnitude of causal relationships between the constructs under study. |
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