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The effects of total quality management practices on sustainable performance: perspective from Malaysia

This study seeks to investigate the relationship between total quality management (TQM) practices and sustainable performance. Data were collected from 4- and 5-stars hotels in Malaysia from June to December 2018. Based on a sample of 121 valid responses, empirical results indicate that TQM practic...

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Main Authors: Kit Yeng, Sin, Muhammad Shahar, Jusoh, Choon Ling, Sim
Format: Article
Language:English
Published: Inderscience Enterprises Ltd. 2022
Subjects:
H Social Sciences (General)
Online Access:http://ir.unimas.my/id/eprint/38706/3/The%20effects%20-%20Copy.pdf
http://ir.unimas.my/id/eprint/38706/
https://www.inderscience.com/info/inarticle.php?artid=123067
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spelling my.unimas.ir.387062022-06-22T00:14:22Z http://ir.unimas.my/id/eprint/38706/ The effects of total quality management practices on sustainable performance: perspective from Malaysia Kit Yeng, Sin Muhammad Shahar, Jusoh Choon Ling, Sim H Social Sciences (General) This study seeks to investigate the relationship between total quality management (TQM) practices and sustainable performance. Data were collected from 4- and 5-stars hotels in Malaysia from June to December 2018. Based on a sample of 121 valid responses, empirical results indicate that TQM practices have significant and positive impacts on sustainable performance, encompassing economic performance, environmental performance and social performance. These practices could be considered as critical quality management practices that significantly contribute to sustainability goals. This study enriches the literature on quality management and sustainability management, as well as provides some important insights into the effective allocation of resources to achieve sustainable development goals. Inderscience Enterprises Ltd. 2022 Article PeerReviewed text en http://ir.unimas.my/id/eprint/38706/3/The%20effects%20-%20Copy.pdf Kit Yeng, Sin and Muhammad Shahar, Jusoh and Choon Ling, Sim (2022) The effects of total quality management practices on sustainable performance: perspective from Malaysia. International Journal of Services and Operations Management, 42 (1). pp. 1-31. ISSN 1744-2389 https://www.inderscience.com/info/inarticle.php?artid=123067
institution Universiti Malaysia Sarawak
building Centre for Academic Information Services (CAIS)
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Sarawak
content_source UNIMAS Institutional Repository
url_provider http://ir.unimas.my/
language English
topic H Social Sciences (General)
spellingShingle H Social Sciences (General)
Kit Yeng, Sin
Muhammad Shahar, Jusoh
Choon Ling, Sim
The effects of total quality management practices on sustainable performance: perspective from Malaysia
description This study seeks to investigate the relationship between total quality management (TQM) practices and sustainable performance. Data were collected from 4- and 5-stars hotels in Malaysia from June to December 2018. Based on a sample of 121 valid responses, empirical results indicate that TQM practices have significant and positive impacts on sustainable performance, encompassing economic performance, environmental performance and social performance. These practices could be considered as critical quality management practices that significantly contribute to sustainability goals. This study enriches the literature on quality management and sustainability management, as well as provides some important insights into the effective allocation of resources to achieve sustainable development goals.
format Article
author Kit Yeng, Sin
Muhammad Shahar, Jusoh
Choon Ling, Sim
author_facet Kit Yeng, Sin
Muhammad Shahar, Jusoh
Choon Ling, Sim
author_sort Kit Yeng, Sin
title The effects of total quality management practices on sustainable performance: perspective from Malaysia
title_short The effects of total quality management practices on sustainable performance: perspective from Malaysia
title_full The effects of total quality management practices on sustainable performance: perspective from Malaysia
title_fullStr The effects of total quality management practices on sustainable performance: perspective from Malaysia
title_full_unstemmed The effects of total quality management practices on sustainable performance: perspective from Malaysia
title_sort effects of total quality management practices on sustainable performance: perspective from malaysia
publisher Inderscience Enterprises Ltd.
publishDate 2022
url http://ir.unimas.my/id/eprint/38706/3/The%20effects%20-%20Copy.pdf
http://ir.unimas.my/id/eprint/38706/
https://www.inderscience.com/info/inarticle.php?artid=123067
_version_ 1736838298824867840
score 13.211869

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