Faktor-faktor yang mempengaruhi kepuasan pelancong terhadap kualiti perkhidmatan di kawasan ekopelancongan Semenanjung KLIAS: Firefly Ecocamp Lodge
This study aims to identify the factors that influence tourist's satisfaction towards service quality in ecotourism site: Firefly Ecocamp Lodge. Specifically, factors identified in this study are physical evidence, reliability, responsiveness, assurance and empathy which adapted from SERVQUAL m...
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| Main Author: | |
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| Format: | Final Year Project Report |
| Language: | English English |
| Published: |
Universiti Malaysia Sarawak, (UNIMAS)
2016
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| Subjects: | |
| Online Access: | http://ir.unimas.my/id/eprint/37192/1/NOR%20NAJIBAH%20%20%2824%20pgs%29.pdf http://ir.unimas.my/id/eprint/37192/4/NOR%20NAJIBAH%20%28fulltext%29.pdf http://ir.unimas.my/id/eprint/37192/ |
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