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The Experiences Of Employees In Managing Their Readiness Towards Changes In Banking Sector In Sarawak

This study was conducted to examine the experiences of customer service employees in managing their readiness towards changes in banking sector in Sarawak. Qualitative research was used in this study in order to gain a better understanding of the experiences of employees. This study used a sampling...

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Bibliographic Details
Main Author: Siti Salimah, Othman
Format: Final Year Project Report
Language:English
Published: Universiti Malaysia Sarawak (UNIMAS) 2020
Subjects:
H Social Sciences (General)
Online Access:http://ir.unimas.my/id/eprint/32304/1/Siti%20Salimah%20ft.pdf
http://ir.unimas.my/id/eprint/32304/
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spelling my.unimas.ir.323042024-08-01T03:47:06Z http://ir.unimas.my/id/eprint/32304/ The Experiences Of Employees In Managing Their Readiness Towards Changes In Banking Sector In Sarawak Siti Salimah, Othman H Social Sciences (General) This study was conducted to examine the experiences of customer service employees in managing their readiness towards changes in banking sector in Sarawak. Qualitative research was used in this study in order to gain a better understanding of the experiences of employees. This study used a sampling method aimed at choosing only a total of 10 participants from customer service employees in banking sector. An in-depth qualitative phenomenological approach was used to explore employee perceptions. The data were collected and analysed using thematic analysis. The interview data shows the type of changes experienced by participants are operational change, structural change, policy change, and branch remodeling/transformation. The findings show that the role of employees, employer, and organisations is crucial in improving level of readiness for change. This is because employee acceptance of change is vital to successfully implement the changes. Employees’ commitment, training and cooperation are factors affecting employees’ readiness for change. Therefore, this study demonstrates some strategies in improving level of readiness for change. Employees should make efforts to engage in the change, prepare for change, and set personal goals. Besides, employer and organisations should pay close attention to motivate employees, apply effective leadership style, and provide training. Overall, this study provides ideas and illustrations to organisations, human resource practitioners, and future researchers about the importance of employees’ readiness in establishing successful organisational change. Universiti Malaysia Sarawak (UNIMAS) 2020 Final Year Project Report NonPeerReviewed text en http://ir.unimas.my/id/eprint/32304/1/Siti%20Salimah%20ft.pdf Siti Salimah, Othman (2020) The Experiences Of Employees In Managing Their Readiness Towards Changes In Banking Sector In Sarawak. [Final Year Project Report] (Unpublished)
institution Universiti Malaysia Sarawak
building Centre for Academic Information Services (CAIS)
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Sarawak
content_source UNIMAS Institutional Repository
url_provider http://ir.unimas.my/
language English
topic H Social Sciences (General)
spellingShingle H Social Sciences (General)
Siti Salimah, Othman
The Experiences Of Employees In Managing Their Readiness Towards Changes In Banking Sector In Sarawak
description This study was conducted to examine the experiences of customer service employees in managing their readiness towards changes in banking sector in Sarawak. Qualitative research was used in this study in order to gain a better understanding of the experiences of employees. This study used a sampling method aimed at choosing only a total of 10 participants from customer service employees in banking sector. An in-depth qualitative phenomenological approach was used to explore employee perceptions. The data were collected and analysed using thematic analysis. The interview data shows the type of changes experienced by participants are operational change, structural change, policy change, and branch remodeling/transformation. The findings show that the role of employees, employer, and organisations is crucial in improving level of readiness for change. This is because employee acceptance of change is vital to successfully implement the changes. Employees’ commitment, training and cooperation are factors affecting employees’ readiness for change. Therefore, this study demonstrates some strategies in improving level of readiness for change. Employees should make efforts to engage in the change, prepare for change, and set personal goals. Besides, employer and organisations should pay close attention to motivate employees, apply effective leadership style, and provide training. Overall, this study provides ideas and illustrations to organisations, human resource practitioners, and future researchers about the importance of employees’ readiness in establishing successful organisational change.
format Final Year Project Report
author Siti Salimah, Othman
author_facet Siti Salimah, Othman
author_sort Siti Salimah, Othman
title The Experiences Of Employees In Managing Their Readiness Towards Changes In Banking Sector In Sarawak
title_short The Experiences Of Employees In Managing Their Readiness Towards Changes In Banking Sector In Sarawak
title_full The Experiences Of Employees In Managing Their Readiness Towards Changes In Banking Sector In Sarawak
title_fullStr The Experiences Of Employees In Managing Their Readiness Towards Changes In Banking Sector In Sarawak
title_full_unstemmed The Experiences Of Employees In Managing Their Readiness Towards Changes In Banking Sector In Sarawak
title_sort experiences of employees in managing their readiness towards changes in banking sector in sarawak
publisher Universiti Malaysia Sarawak (UNIMAS)
publishDate 2020
url http://ir.unimas.my/id/eprint/32304/1/Siti%20Salimah%20ft.pdf
http://ir.unimas.my/id/eprint/32304/
_version_ 1806456025866305536
score 13.211869

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