The Experiences Of Employees In Managing Their Readiness Towards Changes In Banking Sector In Sarawak

This study was conducted to examine the experiences of customer service employees in managing their readiness towards changes in banking sector in Sarawak. Qualitative research was used in this study in order to gain a better understanding of the experiences of employees. This study used a sampling...

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Bibliographic Details
Main Author: Siti Salimah, Othman
Format: Final Year Project Report
Language:English
Published: Universiti Malaysia Sarawak (UNIMAS) 2020
Subjects:
Online Access:http://ir.unimas.my/id/eprint/32304/1/Siti%20Salimah%20ft.pdf
http://ir.unimas.my/id/eprint/32304/
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