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The Experiences Of Employees In Managing Their Readiness Towards Changes In The Hotel Industry In Sarawak

Organisations are constantly facing challenges to remain competitive as well as successful and this compels organisations to regularly re-evaluate their technologies, processes and policies. Nevertheless, managing change efficiently is a major challenge in the hotel industry due to the massive human...

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Bibliographic Details
Main Author: Loh, Xing Yei
Format: Final Year Project Report
Language:English
English
Published: Universiti Malaysia Sarawak (UNIMAS) 2020
Subjects:
H Social Sciences (General)
Online Access:http://ir.unimas.my/id/eprint/32275/1/The%20Experiences%20Of%20Employees%20In%20Managing%20Their%20Readiness%20-%2024%20pgs.pdf
http://ir.unimas.my/id/eprint/32275/4/Loh%20Xing%20Yei%20ft.pdf
http://ir.unimas.my/id/eprint/32275/
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spelling my.unimas.ir.322752023-11-23T07:42:11Z http://ir.unimas.my/id/eprint/32275/ The Experiences Of Employees In Managing Their Readiness Towards Changes In The Hotel Industry In Sarawak Loh, Xing Yei H Social Sciences (General) Organisations are constantly facing challenges to remain competitive as well as successful and this compels organisations to regularly re-evaluate their technologies, processes and policies. Nevertheless, managing change efficiently is a major challenge in the hotel industry due to the massive human involvement. Thus, it is important to know how to encourage and effectively prepare employees for change situations. This study was conducted to examine the experiences of employees in managing their readiness towards changes in the hotel industry in Sarawak. The study aimed to investigate the contextual data, factors affecting employees’ readiness for change and ways used by employees and employers to improve change readiness. This study was a qualitative study. The data was collected from a sample of customer service employees by using in-depth interview methods. Data was then analysed using thematic analysis approach. The main theme of this study was organisational climate as a key determinant of employees’ change readiness. The findings showed that the main factor affecting employees’ readiness of change was perceived organisational support (POS), while the job interest was the least factor. To improve employees’ readiness for change, both employees and employers took a range of initiatives. Possessing a positive attitude was the most effective way taken by employees, whereas employers provided training opportunities as it was the most effective way to enhance employees’ change readiness. This study contributed to the literature on organisational change, particularly in Malaysia as well as provided a better insight to the employers on employees’ change readiness so that immediate actions could be taken to improve it. Universiti Malaysia Sarawak (UNIMAS) 2020 Final Year Project Report NonPeerReviewed text en http://ir.unimas.my/id/eprint/32275/1/The%20Experiences%20Of%20Employees%20In%20Managing%20Their%20Readiness%20-%2024%20pgs.pdf text en http://ir.unimas.my/id/eprint/32275/4/Loh%20Xing%20Yei%20ft.pdf Loh, Xing Yei (2020) The Experiences Of Employees In Managing Their Readiness Towards Changes In The Hotel Industry In Sarawak. [Final Year Project Report] (Unpublished)
institution Universiti Malaysia Sarawak
building Centre for Academic Information Services (CAIS)
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Sarawak
content_source UNIMAS Institutional Repository
url_provider http://ir.unimas.my/
language English
English
topic H Social Sciences (General)
spellingShingle H Social Sciences (General)
Loh, Xing Yei
The Experiences Of Employees In Managing Their Readiness Towards Changes In The Hotel Industry In Sarawak
description Organisations are constantly facing challenges to remain competitive as well as successful and this compels organisations to regularly re-evaluate their technologies, processes and policies. Nevertheless, managing change efficiently is a major challenge in the hotel industry due to the massive human involvement. Thus, it is important to know how to encourage and effectively prepare employees for change situations. This study was conducted to examine the experiences of employees in managing their readiness towards changes in the hotel industry in Sarawak. The study aimed to investigate the contextual data, factors affecting employees’ readiness for change and ways used by employees and employers to improve change readiness. This study was a qualitative study. The data was collected from a sample of customer service employees by using in-depth interview methods. Data was then analysed using thematic analysis approach. The main theme of this study was organisational climate as a key determinant of employees’ change readiness. The findings showed that the main factor affecting employees’ readiness of change was perceived organisational support (POS), while the job interest was the least factor. To improve employees’ readiness for change, both employees and employers took a range of initiatives. Possessing a positive attitude was the most effective way taken by employees, whereas employers provided training opportunities as it was the most effective way to enhance employees’ change readiness. This study contributed to the literature on organisational change, particularly in Malaysia as well as provided a better insight to the employers on employees’ change readiness so that immediate actions could be taken to improve it.
format Final Year Project Report
author Loh, Xing Yei
author_facet Loh, Xing Yei
author_sort Loh, Xing Yei
title The Experiences Of Employees In Managing Their Readiness Towards Changes In The Hotel Industry In Sarawak
title_short The Experiences Of Employees In Managing Their Readiness Towards Changes In The Hotel Industry In Sarawak
title_full The Experiences Of Employees In Managing Their Readiness Towards Changes In The Hotel Industry In Sarawak
title_fullStr The Experiences Of Employees In Managing Their Readiness Towards Changes In The Hotel Industry In Sarawak
title_full_unstemmed The Experiences Of Employees In Managing Their Readiness Towards Changes In The Hotel Industry In Sarawak
title_sort experiences of employees in managing their readiness towards changes in the hotel industry in sarawak
publisher Universiti Malaysia Sarawak (UNIMAS)
publishDate 2020
url http://ir.unimas.my/id/eprint/32275/1/The%20Experiences%20Of%20Employees%20In%20Managing%20Their%20Readiness%20-%2024%20pgs.pdf
http://ir.unimas.my/id/eprint/32275/4/Loh%20Xing%20Yei%20ft.pdf
http://ir.unimas.my/id/eprint/32275/
_version_ 1783883522152333312
score 13.211869

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