Challenges, Strategies And Training Experience Of Providing Service Quality In A Selected Hotel In Penang, Malaysia
This study aims to explore the challenges, strategies and training experience of providing service quality in a selected hotel in Penang, Malaysia. By using a purposive sampling method, a total of three informants were obtained from a selected hotel in Penang, Malaysia. SKYPE was used as a tool for...
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| Format: | Final Year Project Report |
| Language: | English English |
| Published: |
Universiti Malaysia Sarawak (UNIMAS)
2020
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| Online Access: | http://ir.unimas.my/id/eprint/32240/1/Alicia.pdf http://ir.unimas.my/id/eprint/32240/4/Alicia%20ft.pdf http://ir.unimas.my/id/eprint/32240/ |
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