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Flow Experience as a Mediator between Antecedents and Extra-Role Performance among Hotel Employees in Sarawak, Malaysia

Employees who go beyond their job description are regarded as highly prized employees by organizations. This extra-role performance is often seen as a key indicator of whether employees are performing well in their job. Past studies linked engagement to be positively related to job performance, yet...

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Main Authors: Zaiton, Hassan, Mark, Kasa, Ng, Jackelyn
Format: Article
Language:English
Published: Science Publishing Corporation Inc. 2018
Subjects:
H Social Sciences (General)
Online Access:http://ir.unimas.my/id/eprint/22581/3/mark.pdf
http://ir.unimas.my/id/eprint/22581/
http://www.sciencepubco.com/index.php/IJET
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spelling my.unimas.ir.225812021-05-21T11:37:41Z http://ir.unimas.my/id/eprint/22581/ Flow Experience as a Mediator between Antecedents and Extra-Role Performance among Hotel Employees in Sarawak, Malaysia Zaiton, Hassan Mark, Kasa Ng, Jackelyn H Social Sciences (General) Employees who go beyond their job description are regarded as highly prized employees by organizations. This extra-role performance is often seen as a key indicator of whether employees are performing well in their job. Past studies linked engagement to be positively related to job performance, yet there are a limited number of studies on flow and performance, particularly on extra-role performance. This study was conducted on 290 hotel employees in Kuching, Sarawak, Malaysia to examine the correlation between flow experience and extra-role performance. In addition, this study also looked into flow as the mediator between the antecedents (job demand and job resources) and extra-role performance. The study hypothesized that flow experience is instrumental in employees' extra-role performance. The results of the study suggested that flow correlated with the employees' directional behaviour at work and flow mediates the correlation between job resources and extra-role performance. It was also discovered that flow did not mediate the correlation between job demand and extra-role performance. The findings indicated the benefits and practicality of flow experience on the employees' extra-role performance and also the pros of retrospective flow experience. Science Publishing Corporation Inc. 2018 Article PeerReviewed text en http://ir.unimas.my/id/eprint/22581/3/mark.pdf Zaiton, Hassan and Mark, Kasa and Ng, Jackelyn (2018) Flow Experience as a Mediator between Antecedents and Extra-Role Performance among Hotel Employees in Sarawak, Malaysia. International Journal of Engineering and Technology, 7 (28). pp. 168-171. ISSN 2227-524X http://www.sciencepubco.com/index.php/IJET DOI: 10.14419/ijet.v7i4.28.225730..
institution Universiti Malaysia Sarawak
building Centre for Academic Information Services (CAIS)
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Sarawak
content_source UNIMAS Institutional Repository
url_provider http://ir.unimas.my/
language English
topic H Social Sciences (General)
spellingShingle H Social Sciences (General)
Zaiton, Hassan
Mark, Kasa
Ng, Jackelyn
Flow Experience as a Mediator between Antecedents and Extra-Role Performance among Hotel Employees in Sarawak, Malaysia
description Employees who go beyond their job description are regarded as highly prized employees by organizations. This extra-role performance is often seen as a key indicator of whether employees are performing well in their job. Past studies linked engagement to be positively related to job performance, yet there are a limited number of studies on flow and performance, particularly on extra-role performance. This study was conducted on 290 hotel employees in Kuching, Sarawak, Malaysia to examine the correlation between flow experience and extra-role performance. In addition, this study also looked into flow as the mediator between the antecedents (job demand and job resources) and extra-role performance. The study hypothesized that flow experience is instrumental in employees' extra-role performance. The results of the study suggested that flow correlated with the employees' directional behaviour at work and flow mediates the correlation between job resources and extra-role performance. It was also discovered that flow did not mediate the correlation between job demand and extra-role performance. The findings indicated the benefits and practicality of flow experience on the employees' extra-role performance and also the pros of retrospective flow experience.
format Article
author Zaiton, Hassan
Mark, Kasa
Ng, Jackelyn
author_facet Zaiton, Hassan
Mark, Kasa
Ng, Jackelyn
author_sort Zaiton, Hassan
title Flow Experience as a Mediator between Antecedents and Extra-Role Performance among Hotel Employees in Sarawak, Malaysia
title_short Flow Experience as a Mediator between Antecedents and Extra-Role Performance among Hotel Employees in Sarawak, Malaysia
title_full Flow Experience as a Mediator between Antecedents and Extra-Role Performance among Hotel Employees in Sarawak, Malaysia
title_fullStr Flow Experience as a Mediator between Antecedents and Extra-Role Performance among Hotel Employees in Sarawak, Malaysia
title_full_unstemmed Flow Experience as a Mediator between Antecedents and Extra-Role Performance among Hotel Employees in Sarawak, Malaysia
title_sort flow experience as a mediator between antecedents and extra-role performance among hotel employees in sarawak, malaysia
publisher Science Publishing Corporation Inc.
publishDate 2018
url http://ir.unimas.my/id/eprint/22581/3/mark.pdf
http://ir.unimas.my/id/eprint/22581/
http://www.sciencepubco.com/index.php/IJET
_version_ 1701166511652077568
score 13.211869

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